Customers Give Verint Top Scores in New Workforce Optimisation Market Report
Verint announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2021/2022 Workforce Optimisation/Workforce Engagement Management Product and Market Report.*
The latest report presents an in-depth analysis of the contact center workforce optimisation (WFO)/workforce engagement management (WEM) market, trends, competitive landscape, product suites, technology and innovation and features seven leading and contending vendors.
“The pace of innovation in the contact center is more rapid than at any … Read More