See How Mastercard Introduces Verint’s Solution to Close Engagement Capacity Gap
We have been able to take the suite of tools that we have with Verint engagement management, and it’s created a dashboard for our agents, so no matter what type of calls or contacts, for that matter, come in, we can ensure that the interaction is handled exactly the same every time. We really been able to truly improve and deliver the same experience no matter what channel the customer … Read More