The 4 Phases of Organisational Response to the Coronavirus Pandemic

And 4 best practice tips to smooth transitions

In a recent webinar, How Work-from-Home Demands Are Accelerating Automation in the Back Office, Craig Seebach, VP Strategy, Workforce Engagement at Verint, and Daniel Peled, VP of Channels at Kryon Systems, discussed how companies are responding to the many changes caused by the coronavirus pandemic. Craig outlined four phases of response.

  1. Physically move employees to work-from-home.
  2. Ensure success of employees in a new role and/or
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Man and Machine: How Technology Is Changing Our Expectations and Behaviours at Home and at Work

Debate about the role of automation in the workplace has raged for years. The first major study on the subject was conducted in 2013 and it suggested that artificial intelligence and robots could threaten 50% of jobs in the U.S.

A few years later in 2018, the OECD released a more detailed report suggesting that just 14% of jobs in OECD countries were “highly automatable”. Earlier this year, the Office for National Statistics analysis suggested … Read More

Alight Solutions’ Use of Verint’s Intelligent Virtual Assistant (IVA) Technology Wins 2018 Opus Research Award

Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement CompanyTM, today announced that Alight Solutions has received the 2018 Opus Research Conversational Commerce Award by leveraging Verint’s Intelligent Virtual AssistantTM (IVA) to transform its web self-service experience with automation.* Alight’s virtual assistant, named “Lisa,” is an innovative example of how Verint customers lead the way with automated, intelligent self-service solutions.

The Opus awards showcase excellence and achievement for real-world implementations of conversational user interfaces for customer … Read More

Hong Kong CX State of Play

Hong Kong is emerging as a digitally sophisticated nation being named by The Digital Evolution Index, the third most advanced digital economy in APAC, and the ninth in the world. The country was named as one of just 10 digital elites, characterized by high levels of digital development and a fast rate of digital evolution.

It is against this backdrop that Verint has conduct a comprehensive global research study canvassing the views of more than … Read More

Make digital innovation your business priority in 2018

When it comes to enhancing the customer experience, digital innovation can have a significant impact upon customer satisfaction and loyalty. Digital has the power to unlock a rich portfolio of insights and reveal valuable data about customer engagement levels, buying preferences and emotional drivers.

Given that 84% of Australians access the internet daily, CEOs and leaders who own the digital space will be better equipped to boost customer engagement and promote brand awareness.

Creating … Read More

Verint Head in to 2018 with Great Momentum

This year, we celebrated several acquisitions that will see Verint continue to deliver robust Customer Engagement solutions to organisations across the region and we head into the New Year with some significant momentum.

In October, Verint acquired Verba Technologies (, a leading RegTech vendor. We now offer a broad portfolio of technologies designed specifically for the financial compliance market with industry-specific features including scalable compliance recording, speech analytics, and proactive policy control technology.

In … Read More