Your Customers Deserve an Online Community—Not an Algorithm

Providing service where and when your customers need help is a must in today’s digital-first world. When your customers are looking for your help in social channels, you need to meet them there, too.

Social media has long been a place for companies—from the smallest mom-and-pop operations to the Fortune 100—to engage with customers, provide information, and allow them to interact with other fans of the brand.

The problem, however, is that many brands are … Read More

Verint Community 12: The New Version of Verint’s Market-leading Online Community Has Arrived

Online communities have never been more necessary than they are right now. Customers are buying online more than ever and are looking for a place to communicate about a company’s products and services—as well as a place to self-serve during and after their purchase. And that same company’s own employees are looking for a platform to discuss projects, publish articles, and find important information about their organisation’s operations.

This is why Verint recently released Verint … Read More

The Future of Work Is Coming into View

We’re all working differently right now. Some of you reading this are sitting in a makeshift home office in what used to be a dining room when you’d typically be chatting with a team member over a cubicle wall. Things are different, and they’re going to stay different.

The way we work has forever changed, but in many ways, technological innovations were already changing before the pandemic hit. COVID-19 just accelerated this ongoing transformation.

What … Read More

Why a Community Platform Is a Marketer’s Dream

How many emails did you see today? How many radio, social, or TV promotions did you see or hear? According to PPC Protect, “the average person is now estimated to encounter between 6,000 to 10,000 ads every single day.” But how many do we actually pay attention to, comprehend, and act on?

Traditional marketing approaches are becoming more and more difficult because they’re expensive and people are worn down by a deluge of advertising. But … Read More

Five Reasons Why Companies Need a Digital Employee Community

Do you feel like working from home is “just not the same” as being in the office? Are you missing your co-workers, water cooler talks, and even company announcements? You’re not alone. 

The COVID-19 pandemic unexpectedly accelerated many of the forecasted “Future of Work” trends, like working from home (WFH), changing the day-to-day behaviours and schedules for millions of employees. Although mandated for an excellent reason – employees’ health and safety – the effects … Read More

Did You Hear? Newsela Selects Cloud-based Verint Community

Good news!

Newsela has expanded its reach to educators nationwide with the open, flexible Verint Community that gives teachers a trusted source to get information, collaborate, find support from fellow educators, and share ideas and best practices easily.

Newsela takes authentic, real-world content from trusted sources and makes it instruction-ready for K-12 classrooms. More than 2.5 million teachers and 37 million students have registered with Newsela for content that’s personalized to student interests, accessible to … Read More

4 Tips You Need to Consider When Building a Digital Community

Social customer communities have quickly become a necessary component in any self-service stack. As more companies prioritize this essential functionality, it’s important to remember that customer experience and customer-experience software are not one and the same. When it comes to community building, community dynamics are as equally crucial as software functionality.  

As you set out on your journey to build a world-class community for your customers, start with a keen focus on these four elements … Read More

Communities: The Best Kept Self-Service Secret in Customer Experience

We all know that 2020 has been anything but straightforward and predictable. Helping your organization’s customers find what they need when they need it in these challenging times has likely been top-of-mind through better customer experience.

Communities have saved the day for many organizations this year. They have helped organizations navigate and thrive in the current environment by giving customers, employees and partners a single online resource to find timely advice and answers to product- … Read More

How to Build a Successful Online Community | Verint

How to Build a Successful Online Community—We’ll Tell You!

Communities are a great way for customers to self-serve, connect with other customers, learn and share best practices, and engage in peer to peer support 24-7. Many of you know this from personal (and professional) experience.

For businesses, online community improve customer service experiences, enable a scalable and sustainable engagement model for support and marketing, and establish a trusted channel to listen and respond to the needs and wants of their customers.

Verint’s Jon Allen … Read More