Five Reasons Why Companies Need a Digital Employee Community

Do you feel like working from home is “just not the same” as being in the office? Are you missing your co-workers, water cooler talks, and even company announcements? You’re not alone. 

The COVID-19 pandemic unexpectedly accelerated many of the forecasted “Future of Work” trends, like working from home (WFH), changing the day-to-day behaviours and schedules for millions of employees. Although mandated for an excellent reason – employees’ health and safety – the effects … Read More

Did You Hear? Newsela Selects Cloud-based Verint Community

Good news!

Newsela has expanded its reach to educators nationwide with the open, flexible Verint Community that gives teachers a trusted source to get information, collaborate, find support from fellow educators, and share ideas and best practices easily.

Newsela takes authentic, real-world content from trusted sources and makes it instruction-ready for K-12 classrooms. More than 2.5 million teachers and 37 million students have registered with Newsela for content that’s personalized to student interests, accessible to … Read More

4 Tips You Need to Consider When Building a Digital Community

Social customer communities have quickly become a necessary component in any self-service stack. As more companies prioritize this essential functionality, it’s important to remember that customer experience and customer-experience software are not one and the same. When it comes to community building, community dynamics are as equally crucial as software functionality.  

As you set out on your journey to build a world-class community for your customers, start with a keen focus on these four elements … Read More

Communities: The Best Kept Self-Service Secret in Customer Experience

We all know that 2020 has been anything but straightforward and predictable. Helping your organization’s customers find what they need when they need it in these challenging times has likely been top-of-mind through better customer experience.

Communities have saved the day for many organizations this year. They have helped organizations navigate and thrive in the current environment by giving customers, employees and partners a single online resource to find timely advice and answers to product- … Read More

How to Build a Successful Online Community | Verint

How to Build a Successful Online Community—We’ll Tell You!

Communities are a great way for customers to self-serve, connect with other customers, learn and share best practices, and engage in peer to peer support 24-7. Many of you know this from personal (and professional) experience.

For businesses, online community improve customer service experiences, enable a scalable and sustainable engagement model for support and marketing, and establish a trusted channel to listen and respond to the needs and wants of their customers.

Verint’s Jon Allen … Read More