Posts

Subscribing to Fraud and Security Innovation

It’s a fact: The technology market moves in cycles. The purchase, deployment, and maintenance of security systems have been a traditional process in the past. You’ve selected the video system that works for your organization, and your systems integrator partner installs it and maintains it for a fee. 

This is how it’s always been, and little new has been offered to change the process. 

But times have changed. With the demand for cloud services and … Read More

Hiring Challenges and Rising Customer Expectations Are Driving a Move Toward Digital-First Service

For many companies, delivering an excellent customer service experience has never been more challenging than it is right now.

Customers are engaging with brands through digital channels at unprecedented levels—and they expect a great customer experience regardless of their entry point.

And unfortunately, the ongoing labour migration has left many companies with fewer contact centre personnel to meet these increased expectations.

In today’s landscape, where we’ve seen some 4.5 million Americans leave their jobs, you … Read More

Did You Hear? Verint Wins Multiple Industry Awards for Delivering Excellence in Knowledge Management

This week Verint announced that Verint Knowledge Management has been recognized by KMWorld for four industry awards over the past year.  

KMWorld has more than 25 years of market coverage experience and is a premier resource for actionable advice and real direction on solutions and strategies in knowledge, content, document and information management.

Read more.… Read More

Verint Wins Multiple Industry Awards for Delivering Excellence in Knowledge Management

Verint Knowledge Management has been recognised by KMWorld for four industry awards over the past year. KMWorld has more than 25 years of market coverage experience and is a premier resource for actionable advice and real direction on solutions and strategies in knowledge, content, document and information management.

  • 2021 KMWorld Readers’ Choice Awards: KMWorld readers selected the market’s top knowledge management (KM) technology products and services across 14 categories. Verint Text Analytics
Read More

Google Deploys Verint’s Solution to Manage Hundreds of Million Conversations (Workforce Management)

Hi, I’m Rajeev Shrivastava. I am the co-lead and general manager for Customer Conversations Platform at Google. Google is looking to use the Verint solution to help, plan, and manage our workforce which is distributed across the globe. Google is a large company. We are now supporting $160 billion plus revenue, and this workforce is located in 50 plus locations around the world.

For us to better plan and forecast … Read More

Knowledge Management Expansion with Avaya

Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Organizations Worldwide, for Better Employee and Customer Experiences

Verint Knowledge Management Tightly Integrated with Avaya OneCloud CCaaS Contact Center Solution

Verint today announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions.

Through this … Read More

The 4 Phases of Organisational Response to the Coronavirus Pandemic

And 4 best practice tips to smooth transitions

In a recent webinar, How Work-from-Home Demands Are Accelerating Automation in the Back Office, Craig Seebach, VP Strategy, Workforce Engagement at Verint, and Daniel Peled, VP of Channels at Kryon Systems, discussed how companies are responding to the many changes caused by the coronavirus pandemic. Craig outlined four phases of response.

  1. Physically move employees to work-from-home.
  2. Ensure success of employees in a new role and/or
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How to Automate Call Deflection Quickly in a Crisis

As a result of the COVID-19 crisis, you’re likely experiencing a high volume of customer calls. Your agents are now remote and overwhelmed by the changed work environment and new customer questions. 

Long wait times and lack of access to answers could negatively impact your customers’ experience in a time when they are likely to remember who helped and who frustrated them. 

If your agents are overwhelmed and have limited access to systems, your best … Read More

Why companies should prioritise compliance during a worldwide pandemic?

By Manish Shah, Vice President for Southeast Asia, Customer Engagement Solutions at Verint Systems.

Financial institutions around the world are facing greater operational and compliance risks with the emergence of the recent pandemic, Covid-19. Financial authorities and organisations everywhere are acknowledging these difficulties with the US Securities and Exchange Commission offering relief and guidance to registered funds and their investment advisers. In the EU, financial authorities have provided initial guidance to ensure continuity of business … Read More

Webinar – Introducing Microsoft Teams Communications Capture

Introducing Microsoft Teams Communications Capture

Tuesday, 26 May 2020 | Duration: 30 mins

11:00AM IST | 1:30PM SGT | 3:30PM AEDT


The seismic impact of the coronavirus has seen many organisations ramp up their use of Microsoft Teams to assist as they transition employees to work from home. However, these organisations need to ensure that regulated transactions and interactions conform to compliance standards and that accurate records are maintained of all communications. That is no … Read More