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Interaction Insights: Drive Organisational Agility

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By Daniel Ziv

Thank you to Ray LeBlanc for his help with this blog.

The last year has seen unprecedented change in the customer service industry.

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For the Third Consecutive Year, Verint AI and Analytics Solutions Receive Perfect Customer Satisfaction Scores in New Interaction Analytics Report

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Company Recognised for Largest Global Customer Base and Greatest Increase in Number of Customers Among the Vendors Cited in the Report

Verint announced its artificial intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfaction, product capabilities and product effectiveness in DMG Consulting LLC’s new 2021/2022 Interaction Analytics (IA) Product and Market Report.* In addition, Verint represents the largest market share by number of customers and achieved … Read More

in conversation with lindsay carapella

In Conversation With . . . Lindsay Carapella

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For the second time in 2021, Martyn again hands over the baton. This time our guest host is Kate Zawerucha, Verint’s own Customer Analytics Engagement Manager for APAC. In this episode Kate speaks to Lindsay Carapella a CX expert with more than 12 years experience in the industry. Kate and Lindsay discuss the changing mindset in customer analytics over the last few years and the rising visibility of analytics teams as strategic advisory units. Lindsay … Read More

Registration is open for Verint Virtual!

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Verint is going virtual this year! Registration is now open for Verint Virtual, our free two-day digital event. See how Verint can help you succeed in these extraordinary times.

Learn from your colleagues and industry experts’ new ways to succeed, manage the current crisis, and prepare for the recovery leveraging your customer engagement solutions.
We’ll uncover best practices, tips, and innovations that you can start using today in your company’s contact centre, customer experience, back-office … Read More

Verint Takes the Interaction Analytics Market by Storm

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Understanding your customers is becoming increasingly difficult in today’s complex multi-channel communications landscape. From traditional call centres and face-to-face interactions, to emails, online chats and social media engagements, there is a huge variety of ways customers are interacting with brands.

In this increasingly omnichannel environment, businesses are turning to AI-enabled technologies and analytics to help provide them with a comprehensive understanding of the interactions between customers and organisations across all touchpoints. Central to this is … Read More

Verint Recognised as Voice Biometrics Leader in Recent Analyst Report

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Sydney, NSW Australia , October 17, 2019 — Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been recognised as a voice biometrics leader in a recent survey by Opus Research. Citing Verint’s depth of products and services, the Opus Research 2019 Intelligent Authentication and Voice Biometrics Intelliview notes the strengths of Verint’s Identity Analytics solutions that help organisations improve security and fight fraud. 

The solution leverages the recording … Read More