Dick Bucci, Founder and Chief Analyst, Pelorus Associates
According to the Bureau of Labour Statistics there were 10.1 million vacant jobs as of the end of June 2021—far exceeding the number of job seekers. Any doubts about a labour shortage can be erased simply by looking at all the help wanted signs.
Contact centres are feeling the brunt when it comes to finding qualified people in an era of plentiful good paying jobs. The challenge … Read More