Yes, the “Great Resignation” (or “Great Realignment,” “Great Reassessment,” etc.) continues—creating unprecedented competition for top talent—particularly for contact centres, where staffing has been a perennial challenge.
Though the last few years has seen record numbers of people leaving the workforce, the vast majority are not leaving permanently. Rather, they are using this time to re-evaluate their career paths and explore opportunities that will offer them improved work-life balance and job satisfaction.
In fact, according to … Read More