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It’s Still a Jungle Out There—Beating the Competition to the Best Talent

Yes, the “Great Resignation” (or “Great Realignment,” “Great Reassessment,” etc.) continues—creating unprecedented competition for top talent—particularly for contact centres, where staffing has been a perennial challenge.

Though the last few years has seen record numbers of people leaving the workforce, the vast majority are not leaving permanently. Rather, they are using this time to re-evaluate their career paths and explore opportunities that will offer them improved work-life balance and job satisfaction.

In fact, according to … Read More

See How U-Haul Elevates Employee Engagement with Verint

My name is Joel White, I work for U-Haul International and I’m the forecasting manager.

U-Haul is the do-it-yourself mover. They enable customers to rent a vehicle, move their possessions, their home, their families, wherever they need to go, and then return the vehicle to make their life and their move as easy as possible. My day-to-day role is to try and match up our customers with our employees, trying … Read More