Tag Archive for: Customer Experience

The 24th of November was Thanksgiving in the United States, putting the spotlight on retail—Black Friday.

And really, isn’t it always about customer experience? Businesses around the world—retail or otherwise—experience success or failure through the customer experience they provide.

Verint Chief Marketing Officer Celia Fleischaker was one of the Forbes Communications Council members who recently shared her ideas on how to improve customer experience. Hint: She recently added using AI technology to her holiday wish … Read More

Your customers expect you to engage with them on whatever channel they reach out. The challenge is that those customers expect an effortless experience, regardless of the channel.

Organisations need a new approach that allows them to not only meet customer expectations as interaction volume grows, but also make it possible for brands to engage in a truly omnichannel manner. And, as recent research shows, customers are increasingly likely to look for service through convenient … Read More

The leaves are changing color. Pumpkin-spiced lattes are still flying out of coffee shops. (American) football is almost halfway through the season. And, Halloween is here (and therefore we get to write a Halloween themed blog). 🎃

Let’s be honest, resolving a customer service issue is never fun. And that’s being kind. We’ve all had bad interactions with brands—while you might occasionally have a positive one, unfortunately, that’s rarely the rule. You’re more likely to … Read More