Security and Fraud Protection Top List of Priorities for Banking Consumers in 2022

Bolstering Branch Support and New Financial Wellness Tools for Younger Consumers Also Cited as “Must Haves,” According to New Research from Verint

MELVILLE, N.Y., August 17, 2022 — Concerns about the security of their funds and protection against identity fraud are replacing “low or no fees” as key factors when choosing a new bank, with “security of personal information,” “fraud protection,” and “fraud alerts” among the top factors consumers consider, according to new research issued … Read More

Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users

Integration Supports Gathering Strategic Insights for All Engagement Channels and Achieving Total Quality and Compliance Across Interactions

MELVILLE, N.Y., DATE, 2022 —  Verint (Nasdaq: VRNT), The Customer Engagement Company, launched a new native integration as part of the Verint Cloud Platform for Zoom Meetings and Zoom Phone interactions with Verint Engagement Data Management (EDM) ‒ a unique, open solution to help build a multi-source data hub for customer interaction and experience data that is recorded … Read More

Verint Survey Shows Gen Z’s Growing Preference for Digital-First Shopping and the Vital Importance of Digital Experience

The retail store is losing its luster for Generation Z (Gen Z) consumers. Fewer than 36 percent of consumers under 40 prefer to visit stores when interacting with retailers, compared to more than two-thirds of shoppers 57 and older, according to new research issued today by Verint , The Customer Engagement Company.

The report is based on the Verint Experience Index benchmark survey of consumer satisfaction with leading retailers. Understanding the shifting shopping habits of … Read More

Press Release: Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight

Strategic Partnership and Advanced Integration Addresses Complex Compliance Requirements and Distributed Workforce Challenges

MELVILLE, N.Y., May 25, 2022 – Verint® (Nasdaq: VRNT), The Customer Engagement Companyä, today announced a strategic partnership and technology integration with Intelligent Voice Limited, a leading specialist in voice and analysis solutions, that enables financial and trading organizations to improve compliance oversight with profiling data captured by Verint Financial Compliance solutions.

The new, integrated solution, Verint Financial … Read More

With Its Da Vinci-Powered Cloud Platform, Verint Runs Wide Open

Did you know that just 60% of the world’s railroads run on standard gauge tracks? The other 40% do not. Passengers may have to change trains when they cross international borders. Standards matter.

The most important standards decision to impact the contact centre and telecommunications occurred in 1968. The Federal Communications Commission (FCC) ruled that a device that permitted landline calls to be patched through to a two-way radio system through an acoustic connection did … Read More

Contact Centre Pipeline: Closing the Engagement Capacity Gap in 2022

Chances are high that you still find it challenging to support winning customer experiences—perhaps now more than ever.

You’ve dealt with the dramatic, life-altering effects of the COVID-19 pandemic—and now your organization looks ahead to see a future of constant change and continued challenges in engaging with customers.

Like you, beyond reorienting operations and building a sustainable remote workforce, businesses face new difficulties, including widespread disruption in the global supply chain and significant staffing shortages … Read More

Verint Announces Engage Customer Engagement Conference Line up for 2022 featuring Culinary Innovator José Andrés as Keynote Speaker

Leading Brands to Speak on Cultivating Enduring Customer Relationships. Prominent Industry Analysts and Verint Executives Headline Three-Day Premier Customer Engagement Industry Event

During the three-day, live premier event participants can attend more than 70 sessions, where leading industry analysts, representatives from major brands, partners and Verint solution experts will present in-depth content, share insights and highlight best practices in customer engagement.

The year’s conference features José Andrés as the keynote speaker. Named one of Time … Read More

Customers Give Verint a Top Score in Overall Vendor Satisfaction for Workforce Management for Fourth Consecutive Year

Verint Received the Most Top Customer Satisfaction Scores for All Vendors and Ratings Categories

MELVILLE, N.Y., April 26, 2022 — Verint® (Nasdaq: VRNT), The Customer Engagement Company, today announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2022/2023 Workforce Management for the Enterprise Report*—including a perfect 5.0 out of 5.0 in the “Overall Vendor Satisfaction” category for the fourth consecutive year.

The latest report … Read More

Puzzled by the Missing Pieces?

Have you ever spent hours putting together a jigsaw puzzle, only to discover that there are some missing pieces and realizing you’ll never be able to complete the whole picture?  Well, that’s basically what it’s like when you don’t have a unified view of each customer engagement.

As the number of interactions grows, customers are weighing every experience they have with your organization. And, of course, you want each of these interactions to be as … Read More

Did You Hear? Verint Announces Compliance Recording for Zoom, Streamlining Compliance Review and Analysis for Regulated Industries

New Integration Combines Verint Compliance Recording with Zoom Phone and Zoom Meetings

Verint® (NASDAQ: VRNT), the Customer Engagement Company, today announced the availability of its new compliance recording integration with Zoom. This integration will help heavily regulated businesses centrally capture, retain, analyse, and retrieve communications from Zoom Phone and Zoom Meetings scenarios – including voice calling, video meetings, and screen sharing. Verint’s Compliance Recording native integration with Zoom helps organizations leverage the … Read More