Data, Data, Everywhere…

What do modern-day business leaders and CIOs have in common with the eponymous (anti?) hero of Samuel Taylor Coleridge’s “The Rime of the Ancient Mariner”?

(Yes, I know that’s not how you spell “rhyme”. But spelling has long been, and continues to be, a flexible construct in the English language, and that was how Coleridge spelled it in the late eighteenth century.)

Well, in Coleridge’s longest-ever poem, the mariner of the title, and his ship … Read More

3 Reasons Why Leading Organisations Choose Verint for Microsoft Teams Compliance Excellence

More than a year into the pandemic crisis, it’s now evident that Microsoft Teams has come to symbolise the post-Covid workspace.

As the need for remote working rapidly increased, businesses embraced modern collaboration tools, such as Microsoft Teams, in a bid to stay connected, increase productivity and boost teamwork across globally dispersed and increasingly digital workspaces. However, especially in regulated industries, there has also been a growing realisation that existing compliance technology solutions may not meet minimum compliance standards for recording and … Read More

Verint Financial Compliance Named Best Solution for Second Consecutive Year

Verint today announced that its Financial Compliance solution was named Best Buy-Side Compliance Product – Trading in the 2020 Buy-Side Technology Awards for the second consecutive year. Hosted by WatersTechnology magazine, the awards honor the leading technologies and firms that help buy-side investment companies excel.  

Verint Financial Compliance was selected as a winner for helping organizations drive communication compliance, automate assurance and reduce risk across leading unified communications, collaboration, trader voice and mobile … Read More

Verint Financial Compliance

Verint Financial Compliance Named Best Data Management Partner for Regulatory Compliance

Verint®  today announced its Financial Compliance solution has won the Data Management Partner for Regulatory Compliance category in Central Banking’s 2020 Fintech & RegTech Global Awards. The program recognizes innovation in financial and regulatory technology products and policy, results achieved through partnerships and celebrates the best work among central banks, financial regulators and the broader practitioner market.

Verint has been acknowledged for its innovative financial compliance solutions and proven track record in helping central … Read More

Top Tips for Banks to Know for Reopening After COVID-19

The pandemic has undoubtedly shaken up the way financial institutions do business; the physical delivery of retail banking, the financial lives of customers, and relationships with employees are all forging new normals. 

Adjusting to these new processes means addressing the potential risks prevalent in the current business environment as banks begin to reopen their doors. 

So, what are the key things to understand about reopening to the public? That was the subject of a recent Verint … Read More

Breaking Down Financial Industry Buzzwords: The Reality of Cloud

If you’ve been in the technology industry for any amount of time, you’re likely familiar with the prevalence of buzzwords. They can be both relevant and nonsensical: some are truly beneficial and impactful, while others are too broad and can create confusion.

That’s why it’s important to break down the reality of buzzwords, which is what we aim to do throughout this blog series. 

First up: the cloud. There’s no doubt that you’ve heard of … Read More

Automated Quality: Building a Compliance Culture | Verint Virtual On-Demand

One of our top sessions from Verint Virtual 2020 is now available on demand! Join Siobhan Miller, VP Portfolio Market Strategy, as she showcases how to use automated quality management (AQM) to build a compliance culture.

Verint’s customers have successfully been using AQM to improve agent performance and improve interactions with their respective customers. After listening to feedback from these customers, we have learned that they are experiencing a variety of compliance challenges.

In this … Read More

Automated Quality Management—The Modern Solution for Compliance Issues

By Ken Landoline – Principal Analyst, Customer Engagement, Omdia

On May 20 I attended the “Verint Virtual Customer Engagement Conference 2020” from the comfort of my home office, thanks to the continuing shelter-in-place government edicts which are making the virtual world a reality.

While it was a great compilation of new and interesting happenings in the everchanging world of omnichannel customer engagement, I was most impressed by the recent advancements in quality management and compliance … Read More

The State of the Financial Industry: Insight from Leading Banks and Credit Unions

The financial industry is one that must always stay on its toes when it comes to security. 

Banks and credit unions face unique challenges that incorporate compliance requirements, while the risk landscape is constantly evolving and includes more threats than ever before. Throw in the effects of a global pandemic and it becomes crystal clear why a proactive approach is necessary. 

Sharing best practices and technology solutions that can help achieve this goal is paramount, … Read More

Mind the Compliance Gap: Choosing the Right Recording Technology for Microsoft Teams Collaboration

In today’s competitive business environment and especially as a consequence of the disruption caused by the pandemic, companies are increasingly looking at collaboration tools such as Microsoft Teams as an enabler of frictionless business communications. These tools provide a means to maintain business operations—wherever their workforce may be located.

COVID-19 and the shift to work-from-home created a new urgency, accelerating the timeline for even wider adoption of Teams for seamless digital collaboration.

Teams delivers essential … Read More