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Did You Hear? Verint Recognized for Leadership and Innovation in 2022 CRM Industry Leader Awards

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Verint recently announced that it was recognized as a winner in the ‘Best Workforce Optimization/Engagement Management’ and ‘Best Contact Center Interaction Analytics’ categories for the 21st annual CRM Industry Leader Awards program honoring the best CRM solutions and innovators.

The CRM Industry Leader Awards recognize the leading providers in 11 categories pointing the way forward and driving innovation with the best products and capabilities in customer service, marketing, and sales.

Each year, CRM Magazine’s panel … Read More

Total Economic Impact Study of Verint Experience Management Solutions Finds a Return on Investment of 219 Percent

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New Independent Study Demonstrates that Verint Experience Management Empowers Organizations to Elevate Customer Experience Through Data-Driven Insights, Providing Nearly $2.5 Million in Benefits 

MELVILLE, N.Y., November 1, 2022 — Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today released a commissioned study conducted by Forrester Consulting on The Total Economic Impact™ (TEI) of Verint Experience Management™ (XM) solutions, part of the Verint Customer Engagement Cloud Platform™. 

It’s imperative that … Read More

Outsourcer Improves Back-Office Employee Engagement and Morale

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A leading business process outsourcer for health and human services providers wanted to create a level playing field of how they measure, manage, and improve employee performance across their organisation.

They enjoyed robust performance reporting in their contact centre, but lacked the real-time data needed for similar reporting in their back-office processing groups. They hoped to improve employee engagement and morale by:

  • Providing employees with data-driven, real-time performance feedback
  • Empowering managers with clear dashboards on
… Read More

Verint Introduces Total Quality, New Quality Management Capabilities to Help Brands Close the Engagement Capacity Gap 

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Total Quality Leverages Innovative AI and Automation to Drive Significant ROI While Reducing the Operational Effort to Manage Comprehensive Quality Programs  

Engage 2022, ORLANDO, Fla., June 14, 2022 —  Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced Verint Total Quality, a strategic, holistic approach to elevating quality across the enterprise, driving employee engagement, performance improvement, compliance adherence and an overall exceptional customer experience. The announcement was made during the … Read More

Power Up Your Customer Engagement Data

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In a recent blog, we discussed how businesses that have a focused data strategy around customer engagement will be clear winners in the Customer Experience Race. Implementing such a strategy and succeeding in this race will be rewarded with customer loyalty, brand recognition, and growth.

As with so many business initiatives, success will rely on knowing your business inside-out and having meaningful insight into what is needed to drive it forward. In this instance … Read More

Custodia’s New Transcription Service Offers Extensive, AI-powered Speech Analytic Capabilities

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Due to the recent acceleration of digital transformation, hybrid working is now normal in many sectors—but the adoption of new communication channels makes it harder for heavily regulated organisations to stay compliant.

However, trading institutions aren’t left alone to navigate through the ever-increasing regulatory requirements.

Verint’s long-time financial compliance partner Custodia Technology Americas Inc. has added a new compliance transcription service to its Compliance Cloud OneSM (CC1) offering. This will help financial services organisations … Read More

Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working

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Landmark Partnership and Advanced Integration to Help Financial Firms Detect and Investigate New Sources of Risk Across Unified Communications and Real-Time Messaging

Verint announced a strategic partnership with Theta Lake, a leading provider of modern collaboration security and compliance solutions. The partnership provides financial and trading organisations, as well as other businesses, with extended capabilities to help avoid the legal, business and reputational consequences of compliance breaches, misconduct, data loss and security issues.

The partnership … Read More

Compliance for Financial Institutions Beyond 2022

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Key insights from Verint’s roundtable event

In the face of exploding customer touchpoints and an ever-expanding number of digital engagement channels, financial firms in Asia are faced with significant challenges as they endeavour to stay compliant with fast-changing regulations while ensuring they continue to deliver seamless omnichannel user experiences. “I think the financial challenges and compliance challenges have grown exponentially over the past year in the face of digital transformation,” says Philip Fry, a 35-year … Read More

Verint Financial Compliance Solution Receives Multiple Awards for Excellence

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Verint has been recognised as a leader in multiple industry awards* that honor excellence in financial compliance for the trading environment. The awards include:

  • Verint Financial Compliance was named Best Trading Infrastructure Monitoring Platform. The annual awards recognise excellence in trading solutions and services for capital markets, focusing on vendors providing exceptional and innovative trading infrastructure, technology, and data solutions dedicated to the challenges faced by firms operating in the U.S. trading environment.
  • Sell-Side Technology
… Read More