In Conversation With . . . Tanushree Dabral Part 2

We’re back with the second episode of our two part special featuring returning guest presenter Ian Harrison, Verints’ own Director of Customer Experience and Tanushree Dabral, CEO of PX Partners and an accomplished governance, risk, and compliance practitioner.

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In conversation with . . . is a series of podcasts from Verint featuring chats and … Read More

In Conversation with Tanushree Dabral

In Conversation With . . . Tanushree Dabral

In this first of a two part special, returning guest presenter Ian Harrison, Verints’ own Director of Customer Experience chats with Tanushree Dabral, CEO of PX Partners and an accomplished governance, risk, and compliance practitioner. during this episode Ian and Tanushree discuss what compliance means in the current climate, why its needed and the impact it has on customer engagement and the wider CX Landscape

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A Business Leader’s Perspective on Digital Transformation: In Conversation with Alex Lu, CEO of NTT Ltd. China

Cloud has become an increasingly hot topic as more and more organisations are abandoning traditional internet data centres (or IDCs) in favour of the cloud. Modern work arrangements have also becoming increasingly distributed with international offices and remote workers, further fuelling the need for organisations to move processes online. These trends are driving the demand for digital transformation solutions that can deliver outstanding, integrated, seamless and positive customer and employee experiences. 

Alex Lu, CEO of … Read More

Data, Data, Everywhere…

What do modern-day business leaders and CIOs have in common with the eponymous (anti?) hero of Samuel Taylor Coleridge’s “The Rime of the Ancient Mariner”?

(Yes, I know that’s not how you spell “rhyme”. But spelling has long been, and continues to be, a flexible construct in the English language, and that was how Coleridge spelled it in the late eighteenth century.)

Well, in Coleridge’s longest-ever poem, the mariner of the title, and his ship … Read More

3 Reasons Why Leading Organisations Choose Verint for Microsoft Teams Compliance Excellence

More than a year into the pandemic crisis, it’s now evident that Microsoft Teams has come to symbolise the post-Covid workspace.

As the need for remote working rapidly increased, businesses embraced modern collaboration tools, such as Microsoft Teams, in a bid to stay connected, increase productivity and boost teamwork across globally dispersed and increasingly digital workspaces. However, especially in regulated industries, there has also been a growing realisation that existing compliance technology solutions may not meet minimum compliance standards for recording and … Read More

Verint Financial Compliance Named Best Solution for Second Consecutive Year

Verint today announced that its Financial Compliance solution was named Best Buy-Side Compliance Product – Trading in the 2020 Buy-Side Technology Awards for the second consecutive year. Hosted by WatersTechnology magazine, the awards honor the leading technologies and firms that help buy-side investment companies excel.  

Verint Financial Compliance was selected as a winner for helping organizations drive communication compliance, automate assurance and reduce risk across leading unified communications, collaboration, trader voice and mobile … Read More

Verint Financial Compliance

Verint Financial Compliance Named Best Data Management Partner for Regulatory Compliance

Verint®  today announced its Financial Compliance solution has won the Data Management Partner for Regulatory Compliance category in Central Banking’s 2020 Fintech & RegTech Global Awards. The program recognizes innovation in financial and regulatory technology products and policy, results achieved through partnerships and celebrates the best work among central banks, financial regulators and the broader practitioner market.

Verint has been acknowledged for its innovative financial compliance solutions and proven track record in helping central … Read More

Top Tips for Banks to Know for Reopening After COVID-19

The pandemic has undoubtedly shaken up the way financial institutions do business; the physical delivery of retail banking, the financial lives of customers, and relationships with employees are all forging new normals. 

Adjusting to these new processes means addressing the potential risks prevalent in the current business environment as banks begin to reopen their doors. 

So, what are the key things to understand about reopening to the public? That was the subject of a recent Verint … Read More

Breaking Down Financial Industry Buzzwords: The Reality of Cloud

If you’ve been in the technology industry for any amount of time, you’re likely familiar with the prevalence of buzzwords. They can be both relevant and nonsensical: some are truly beneficial and impactful, while others are too broad and can create confusion.

That’s why it’s important to break down the reality of buzzwords, which is what we aim to do throughout this blog series. 

First up: the cloud. There’s no doubt that you’ve heard of … Read More

Automated Quality: Building a Compliance Culture | Verint Virtual On-Demand

One of our top sessions from Verint Virtual 2020 is now available on demand! Join Siobhan Miller, VP Portfolio Market Strategy, as she showcases how to use automated quality management (AQM) to build a compliance culture.

Verint’s customers have successfully been using AQM to improve agent performance and improve interactions with their respective customers. After listening to feedback from these customers, we have learned that they are experiencing a variety of compliance challenges.

In this … Read More