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Verint Introduces Total Quality, New Quality Management Capabilities to Help Brands Close the Engagement Capacity Gap 

Total Quality Leverages Innovative AI and Automation to Drive Significant ROI While Reducing the Operational Effort to Manage Comprehensive Quality Programs  

Engage 2022, ORLANDO, Fla., June 14, 2022 —  Verint® (Nasdaq: VRNT), The Customer Engagement Company, today announced Verint Total Quality, a strategic, holistic approach to elevating quality across the enterprise, driving employee engagement, performance improvement, compliance adherence and an overall exceptional customer experience. The announcement was made during the … Read More

Power Up Your Customer Engagement Data

In a recent blog, we discussed how businesses that have a focused data strategy around customer engagement will be clear winners in the Customer Experience Race. Implementing such a strategy and succeeding in this race will be rewarded with customer loyalty, brand recognition, and growth.

As with so many business initiatives, success will rely on knowing your business inside-out and having meaningful insight into what is needed to drive it forward. In this instance … Read More

Custodia’s New Transcription Service Offers Extensive, AI-powered Speech Analytic Capabilities

Due to the recent acceleration of digital transformation, hybrid working is now normal in many sectors—but the adoption of new communication channels makes it harder for heavily regulated organisations to stay compliant.

However, trading institutions aren’t left alone to navigate through the ever-increasing regulatory requirements.

Verint’s long-time financial compliance partner Custodia Technology Americas Inc. has added a new compliance transcription service to its Compliance Cloud OneSM (CC1) offering. This will help financial services organisations … Read More

Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working

Landmark Partnership and Advanced Integration to Help Financial Firms Detect and Investigate New Sources of Risk Across Unified Communications and Real-Time Messaging

Verint announced a strategic partnership with Theta Lake, a leading provider of modern collaboration security and compliance solutions. The partnership provides financial and trading organisations, as well as other businesses, with extended capabilities to help avoid the legal, business and reputational consequences of compliance breaches, misconduct, data loss and security issues.

The partnership … Read More

Compliance for Financial Institutions Beyond 2022

Key insights from Verint’s roundtable event

In the face of exploding customer touchpoints and an ever-expanding number of digital engagement channels, financial firms in Asia are faced with significant challenges as they endeavour to stay compliant with fast-changing regulations while ensuring they continue to deliver seamless omnichannel user experiences. “I think the financial challenges and compliance challenges have grown exponentially over the past year in the face of digital transformation,” says Philip Fry, a 35-year … Read More

Verint Financial Compliance Solution Receives Multiple Awards for Excellence

Verint has been recognised as a leader in multiple industry awards* that honor excellence in financial compliance for the trading environment. The awards include:

  • Verint Financial Compliance was named Best Trading Infrastructure Monitoring Platform. The annual awards recognise excellence in trading solutions and services for capital markets, focusing on vendors providing exceptional and innovative trading infrastructure, technology, and data solutions dedicated to the challenges faced by firms operating in the U.S. trading environment.
  • Sell-Side Technology
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In Conversation with Tanushree Dabral

In Conversation With . . . Tanushree Dabral

In this first of a two part special, returning guest presenter Ian Harrison, Verints’ own Director of Customer Experience chats with Tanushree Dabral, CEO of PX Partners and an accomplished governance, risk, and compliance practitioner. during this episode Ian and Tanushree discuss what compliance means in the current climate, why its needed and the impact it has on customer engagement and the wider CX Landscape

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A Business Leader’s Perspective on Digital Transformation: In Conversation with Alex Lu, CEO of NTT Ltd. China

Cloud has become an increasingly hot topic as more and more organisations are abandoning traditional internet data centres (or IDCs) in favour of the cloud. Modern work arrangements have also becoming increasingly distributed with international offices and remote workers, further fuelling the need for organisations to move processes online. These trends are driving the demand for digital transformation solutions that can deliver outstanding, integrated, seamless and positive customer and employee experiences. 

Alex Lu, CEO of … Read More

Data, Data, Everywhere…

What do modern-day business leaders and CIOs have in common with the eponymous (anti?) hero of Samuel Taylor Coleridge’s “The Rime of the Ancient Mariner”?

(Yes, I know that’s not how you spell “rhyme”. But spelling has long been, and continues to be, a flexible construct in the English language, and that was how Coleridge spelled it in the late eighteenth century.)

Well, in Coleridge’s longest-ever poem, the mariner of the title, and his ship … Read More