Posts

Global Digital Customer Experience Leader TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform Worldwide

Global Digital Customer Experience Leader TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform Worldwide

Verint announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform* deployed on Google Cloud’s platform.

TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. Fuelling all stages of company growth, the company partners with brands … Read More

Verint Positioned as a Leader in 2021 Gartner Magic Quadrant for Workforce Engagement Management for the 13th Consecutive Year

Verint announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM).*

Per Gartner, “Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available.”

Per Gartner, “The impact … Read More

AI for Everybody

The Low-Code Package from Verint IVA Places Conversational AI into the Hands of Business Professionals

Not too long ago, if a business needed to stand up a website—even a basic homepage—they needed to enlist the help of a professional web developer.

That developer worked with the marketing team to build the site, of course, but the company itself had little access to the back end of their page to make updates or changes in stride … Read More

Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement

Verint announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package, a low-code conversational artificial intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences.

As part of the market-leading Verint Intelligent Virtual Assistant (IVA) offering, the package allows business professionals to quickly deploy a production-ready chatbot to deflect calls and support customers. Verint IVA enables businesses to expand capabilities across the enterprise with boundless intelligence for both voice and … Read More

Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centres

Vericast, a leading marketing solutions company, together with its Harland Clarke contact centre solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centres.

“We selected Verint due to the integrated nature of their solution and the holistic view they bring to customer, client and agent engagement,” said Barbara Riggan, VP of Technology, Vericast. “We are confident that moving to this solution will provide improved experiences … Read More

For Third Consecutive Year Customers Give Verint a Perfect Score in Overall Vendor Satisfaction for Workforce Management

Only Featured Vendor to Achieve a Series of Perfect Customer Satisfaction Scores for Implementation, Integration and Training in Annual Report

Verint announced its achievement of perfect scores in multiple customer satisfaction categories in DMG Consulting LLC’s new 2021/2022 Workforce Management (WFM) Product and Market Report*—including a perfect 5.0 out of 5.0 in the “Overall Vendor Satisfaction” category for the third consecutive year.

Verint received perfect scores in nine of 11 vendor satisfaction categories. For the … Read More

Verint Wins Multiple Awards for Excellence and Innovation in Customer Engagement

Verint announced today that its Customer Engagement Cloud Platform has been recognised as a leader by multiple industry sources* that honour excellence in a range of categories—from customer engagement cloud, workforce optimisation and knowledge management to voice self-service and text analytics. The honours are:

  • 2021 Stevie Awards for Sales and Customer Service: Verint’s Customer Engagement Cloud Platform was a winner in the Sales or Customer Service Solutions Technology Partner of the Year category.
Read More

Verint Is Now a Pure-Play Customer Engagement Leader

It’s a big day! 1 February 2021 was “day one,” when we announced a major milestone for the Verint brand. We are now a pure-play customer engagement leader—and we’re excited! Read more about it.

As of 1 February 2021, Verint is now solely focused on helping the world’s most iconic brands build enduring consumer relationships at an unprecedented speed and scale. Customer Engagement is the heartbeat of global brands—every day we help our customers … Read More

Verint Celebrates ‘Day One’ as a Company Focused on Enabling Brands to Achieve Boundless Customer Engagement Following Completion of Cognyte Software Spin-Off

Customer Engagement Cloud Platform Connects Work, Data and Experiences Across the Enterprise

Verint today announced that it has completed the spin-off of Cognyte Software Ltd. The milestone marks the start of Verint’s journey as a pure-play customer engagement vendor with an exclusive focus and extensive resources – including over 4,500 professionals worldwide – dedicated to helping organizations provide Boundless Customer Engagement.

Cognyte will begin “regular way” trading on NASDAQ on February 2, 2021, … Read More

Verint Engagement Data Management: The Enterprise Pipe Dream Realised

According to the Merriam-Webster dictionary, a pipe dream is an illusory or fantastic hope or plan. Dictionary.com also defines a pipe dream as any fantastic notion or hope. I believe today’s enterprise would define a pipe dream as the ability to bring together customer interaction data from various silos throughout the organisation into a single hub, normalise the data and make it available in a usable form to the various organisational functions and departments.  

The … Read More