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Verint Launches Innovative Next-Generation Partner Program

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Newly Designed Program Makes It Easier for Partners to Accelerate Growth and Differentiate in the Market

MELVILLE, N.Y., July 12, 2022 — Verint, The Customer Engagement Company, today announced its newly designed partner program. The innovative program provides new collaborative tools and program elements to make it easier and faster for partners to accelerate growth, expand portfolios and differentiate in the market

New Program Enhancements

  • New, personalized workshops ensure partners have everything needed to
… Read More

Ventana Research Names Verint Workforce Engagement a Leader in Agent Management Report

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In this Value Index, Ventana Research evaluates the software in seven key categories that are weighted to reflect buyers’ needs based on the firm’s expertise and research. Five categories are product-experience related: Usability, Manageability, Reliability, Capability and Adaptability. In addition, Ventana Research considered two customer experience categories: Vendor Validation, and Total Cost of Ownership (TCO) and Return on Investment (ROI).

The research examines how agent management tools have changed and it assesses the vendors’ ability … Read More

Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots

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Verint Cloud Platform Leverages AI, Analytics and Automation to Orchestrate Enterprise Resources for Improved Capacity, Flexibility and Agility  

Engage 2022, ORLANDO, Fla., June 14, 2022 — Customer engagement success is predicated on organisations embracing a channel-less mentality and a One Workforce approach to orchestrate the entire customer engagement workforce – both humans and bots – across the contact centre, back office and branch.

This is the vision set forward by Dan Bodner, CEO of … Read More

It’s Here: The Solution You’ve Been Waiting For

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We have some exciting news to share with you about our commitment to helping you modernize your bank’s fraud and security programs while optimizing your budget. 

Introducing Verint Edge VMS-as-a-Service. The introduction of this new offering lowers your total cost of ownership and enhances the value of your investment in Verint technologies. Instead of purchasing your equipment upfront, you can now pay over time to ease the budgeting process. Edge VMS-as-a-Service includes all the proven … Read More

With Its Da Vinci-Powered Cloud Platform, Verint Runs Wide Open

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Did you know that just 60% of the world’s railroads run on standard gauge tracks? The other 40% do not. Passengers may have to change trains when they cross international borders. Standards matter.

The most important standards decision to impact the contact centre and telecommunications occurred in 1968. The Federal Communications Commission (FCC) ruled that a device that permitted landline calls to be patched through to a two-way radio system through an acoustic connection did … Read More

The More You Know…!

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Admittedly, it’s been a very long time since I was responsible for a call centre.  We called it a “call centre” back then because the telephone was the only way to reach us. Since there was no limit as to what topics callers could bring up, our agents armed themselves with binders, product specifications, price sheets, internal memos, promotional literature, call notes and whatever else they could beg, borrow or steal.

Not surprisingly, this resulted … Read More

Custodia’s New Transcription Service Offers Extensive, AI-powered Speech Analytic Capabilities

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Due to the recent acceleration of digital transformation, hybrid working is now normal in many sectors—but the adoption of new communication channels makes it harder for heavily regulated organisations to stay compliant.

However, trading institutions aren’t left alone to navigate through the ever-increasing regulatory requirements.

Verint’s long-time financial compliance partner Custodia Technology Americas Inc. has added a new compliance transcription service to its Compliance Cloud OneSM (CC1) offering. This will help financial services organisations … Read More

Fast Company: Why Digital Transformation Is Critical to Accelerating Modernisation

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Like everything else in our lives, the pandemic has changed banking. Just as the virus has dramatically accelerated technology paradigm shifts—such as the adoption of cloud-based solutions to better enable remote work and connectivity—this also holds true for digital transformation in banking.

Matt Tengwall, Vice President and General Manager at Verint Fraud and Security Solutions—and Fast Company Executive Board member—recently shared four reasons he believes banks are embracing digital transformation at an ever-increasing pace.

Read … Read More

Maximising Business Operations for Digital Transformation Success – An Interview with Dai Shuangzhu, Vice President, Beijing Teamsun Technology

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In recent years, the new generation of information technology represented by the internet, big data, cloud and artificial intelligence (AI) has accelerated its widespread penetration into various fields and has become an important driving force in promoting digital transformation and organisational development.

The contact centre industry has long been open to innovation and adoption of new technologies. In the transformation of “digital intelligence”, the contact centre industry is at the forefront of digitisation and has … Read More

Digital Transformation Drives Expansion of Verint Customer Engagement Cloud Platform in India

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Verint announced availability of its best-in-class Customer Engagement Cloud Platform in India, supporting its customers throughout the country as they progress their digital transformation migrations.

“We look at digital transformation as a journey, and Verint is committed to helping organisations transition their operations to cloud-based platforms that deliver cost efficiencies and differentiated experiences to customers and employees,” says Verint’s Ady Meretz, president, Asia Pacific. “That same commitment applies across the region, and we’re delighted … Read More