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With Its Da Vinci-Powered Cloud Platform, Verint Runs Wide Open

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Did you know that just 60% of the world’s railroads run on standard gauge tracks? The other 40% do not. Passengers may have to change trains when they cross international borders. Standards matter.

The most important standards decision to impact the contact centre and telecommunications occurred in 1968. The Federal Communications Commission (FCC) ruled that a device that permitted landline calls to be patched through to a two-way radio system through an acoustic connection did … Read More

The More You Know…!

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Admittedly, it’s been a very long time since I was responsible for a call centre.  We called it a “call centre” back then because the telephone was the only way to reach us. Since there was no limit as to what topics callers could bring up, our agents armed themselves with binders, product specifications, price sheets, internal memos, promotional literature, call notes and whatever else they could beg, borrow or steal.

Not surprisingly, this resulted … Read More

Custodia’s New Transcription Service Offers Extensive, AI-powered Speech Analytic Capabilities

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Due to the recent acceleration of digital transformation, hybrid working is now normal in many sectors—but the adoption of new communication channels makes it harder for heavily regulated organisations to stay compliant.

However, trading institutions aren’t left alone to navigate through the ever-increasing regulatory requirements.

Verint’s long-time financial compliance partner Custodia Technology Americas Inc. has added a new compliance transcription service to its Compliance Cloud OneSM (CC1) offering. This will help financial services organisations … Read More

Fast Company: Why Digital Transformation Is Critical to Accelerating Modernisation

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Like everything else in our lives, the pandemic has changed banking. Just as the virus has dramatically accelerated technology paradigm shifts—such as the adoption of cloud-based solutions to better enable remote work and connectivity—this also holds true for digital transformation in banking.

Matt Tengwall, Vice President and General Manager at Verint Fraud and Security Solutions—and Fast Company Executive Board member—recently shared four reasons he believes banks are embracing digital transformation at an ever-increasing pace.

Read … Read More

Maximising Business Operations for Digital Transformation Success – An Interview with Dai Shuangzhu, Vice President, Beijing Teamsun Technology

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In recent years, the new generation of information technology represented by the internet, big data, cloud and artificial intelligence (AI) has accelerated its widespread penetration into various fields and has become an important driving force in promoting digital transformation and organisational development.

The contact centre industry has long been open to innovation and adoption of new technologies. In the transformation of “digital intelligence”, the contact centre industry is at the forefront of digitisation and has … Read More

Digital Transformation Drives Expansion of Verint Customer Engagement Cloud Platform in India

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Verint announced availability of its best-in-class Customer Engagement Cloud Platform in India, supporting its customers throughout the country as they progress their digital transformation migrations.

“We look at digital transformation as a journey, and Verint is committed to helping organisations transition their operations to cloud-based platforms that deliver cost efficiencies and differentiated experiences to customers and employees,” says Verint’s Ady Meretz, president, Asia Pacific. “That same commitment applies across the region, and we’re delighted … Read More

Did You Hear? Verint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards

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Verint was recently recognised as a leader in two award categories presented by CUSTOMER magazine and TMC, a global, integrated media company.

The company won the 2021 CUSTOMER Product of the Year Award (CUSTOMER magazine): Now a five-time category winner, the Verint Customer Engagement Cloud Platform has been recognised for excellence in supporting and improving customer experience transformation and driving greater return on investment (ROI) across the enterprise.

Verint also won the 2021 CRM Excellence … Read More

Verint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards

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Verint Customer Engagement and Workforce Management Honoured for Advancing the Contact Centre, CRM Industry, and Driving CX Transformation

Verint announced it has been recognised as a leader in multiple award categories* presented by CUSTOMER magazine and TMC, a global, integrated media company.

Verint is the recipient of the following accolades:

2021 Product of the Year Award: Now a five-time category winner, Verint Customer Engagement Cloud Platform has been recognised for excellence in supporting and … Read More

Verint Named a Leader in the IDC MarketScape for Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment

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Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment Report.* After a thorough evaluation of vendor strategies and capabilities, IDC positioned Verint in the Leaders category for delivering robust conversational artificial intelligence (AI) solutions.

The IDC MarketScape assesses the products, services, and competitive fitness of 15 vendors helping organisations leverage conversational AI capabilities to create automated solutions that excel in speech, text, intent, and … Read More

Verint and Cisco Join Forces for Webex Contact Centre in the Cloud

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The wait is over. Verint’s interoperability for Cisco’s cloud-born version of Webex Contact Centre (Webex CC) is available to order today!

Verint and Cisco’s unique combination of industry-leading technologies allows brands to build enduring customer relationships while connecting work, data, and experiences across the enterprise. Verint’s Customer Engagement Platform and Cloud Platform supports multi-cloud environments with an open, reliable, and secure native cloud architecture. This pairs perfectly with Cisco’s technology such as Webex CC.

“With … Read More