Digital Transformation Drives Expansion of Verint Customer Engagement Cloud Platform in India

Verint announced availability of its best-in-class Customer Engagement Cloud Platform in India, supporting its customers throughout the country as they progress their digital transformation migrations.

We look at digital transformation as a journey, and Verint is committed to helping organisations transition their operations to cloud-based platforms that deliver cost efficiencies and differentiated experiences to customers and employees,” says Verint’s Ady Meretz, president, Asia Pacific. “That same commitment applies across the region, and we’re delighted … Read More

Did You Hear? Verint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards

Verint was recently recognised as a leader in two award categories presented by CUSTOMER magazine and TMC, a global, integrated media company.

The company won the 2021 CUSTOMER Product of the Year Award (CUSTOMER magazine): Now a five-time category winner, the Verint Customer Engagement Cloud Platform has been recognised for excellence in supporting and improving customer experience transformation and driving greater return on investment (ROI) across the enterprise.

Verint also won the 2021 CRM Excellence … Read More

Verint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards

Verint Customer Engagement and Workforce Management Honoured for Advancing the Contact Centre, CRM Industry, and Driving CX Transformation

Verint announced it has been recognised as a leader in multiple award categories* presented by CUSTOMER magazine and TMC, a global, integrated media company.

Verint is the recipient of the following accolades:

2021 Product of the Year Award: Now a five-time category winner, Verint Customer Engagement Cloud Platform has been recognised for excellence in supporting and … Read More

Verint Named a Leader in the IDC MarketScape for Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment

Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment Report.* After a thorough evaluation of vendor strategies and capabilities, IDC positioned Verint in the Leaders category for delivering robust conversational artificial intelligence (AI) solutions.

The IDC MarketScape assesses the products, services, and competitive fitness of 15 vendors helping organisations leverage conversational AI capabilities to create automated solutions that excel in speech, text, intent, and … Read More

Verint and Cisco Join Forces for Webex Contact Centre in the Cloud

The wait is over. Verint’s interoperability for Cisco’s cloud-born version of Webex Contact Centre (Webex CC) is available to order today!

Verint and Cisco’s unique combination of industry-leading technologies allows brands to build enduring customer relationships while connecting work, data, and experiences across the enterprise. Verint’s Customer Engagement Platform and Cloud Platform supports multi-cloud environments with an open, reliable, and secure native cloud architecture. This pairs perfectly with Cisco’s technology such as Webex CC.

“With … Read More

Shifting Your Contact Centre to the Cloud Requires a Choice

As organisations choose a cloud service provider, much is written about performance, partnerships, certifications, and security. Yet after all the technical components are distilled, most preferred cloud decisions have already been decided by your CIO and the IT team.

What that in mind how can you, a decision-maker charged with impacting your contact centre and the overall customer experience, ensure that your next investment is ready for YOUR cloud choice?

The checkboxes for security and … Read More

Low-Code, High-Performing Data: Inside the Verint IVA Professional Package

The popularity of low-code intelligent virtual assistants (IVAs) has been fuelled not only by a desire for faster deployments, but also a need for non-programmers to work on the back end of the chatbot.

We’ve seen this first-hand with the recent launch of Verint IVA Professional Package, which brings our market-leading conversational AI to an easy-to-use interface equipped with drag-and-drop functionality. This has allowed, for example, contact centre managers and members of the customer … Read More

Verint Speeds Up the Hiring Process in a Red-Hot Labour Market

Dick Bucci, Founder and Chief Analyst, Pelorus Associates

According to the Bureau of Labour Statistics there were 10.1 million vacant jobs as of the end of June 2021—far exceeding the number of job seekers. Any doubts about a labour shortage can be erased simply by looking at all the help wanted signs. 

Contact centres are feeling the brunt when it comes to finding qualified people in an era of plentiful good paying jobs. The challenge … Read More

Did You Hear? Verint Completes Acquisition of Conversocial

Verint recently announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience delivered over messaging channels.

On August 10, Verint issued a release, Verint Expands its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement, stating its intent to acquire the leading conversational messaging company. Conversocial solutions help leading brands such as Google, Sephora, British Airways, and Hertz build and scale relationships through the personal touch … Read More

Differentiation between Edge and Cloud-Based Analytics

Big data analytics continues to be a key factor advancing innovations within security and surveillance platforms for financial institutions. A prominent discussion in the market today centres on video analytics and implementations for the “edge” or the “cloud.”

Cloud-based analytics is the use of remote public or private computing resources (aka the “cloud”) to analyse data on demand, and edge-based analytics is the application of video data analytics that is processed within a camera (IoT … Read More