Are Your Operations a Symphony or a Cacophony?
Are your back-office operations a symphony or a cacophony? Do they run smoothly, with each team and department working in harmony to create a pleasant outcome? Do you have precision timing in your hand-offs? Do your workers know what to do during crescendos in work volumes, and when their role is silent?
Or do you continually deal with a cacophony of fire drills and missed SLAs? Is one team rushing to keep up the tempo … Read More