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Verint Introduces Total Quality, New Quality Management Capabilities to Help Brands Close the Engagement Capacity Gap 

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Total Quality Leverages Innovative AI and Automation to Drive Significant ROI While Reducing the Operational Effort to Manage Comprehensive Quality Programs  

Engage 2022, ORLANDO, Fla., June 14, 2022 —  Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced Verint Total Quality, a strategic, holistic approach to elevating quality across the enterprise, driving employee engagement, performance improvement, compliance adherence and an overall exceptional customer experience. The announcement was made during the … Read More

What’s New in Speech Analytics in 2022: Accurate, Complete, Impactful

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Did you catch our recent webinar in partnership with Speech Technology? If not, don’t worry! We’ve got you covered. Click here to access the on-demand edition of this exciting event.

During this webinar, Daniel Ziv, Vice President of Speech and Text Analytics at Verint, highlights new capabilities that organisations should consider adopting in their speech analytics program. Below you’ll find 3 key takeaways from this webinar on how to modernise your speech analytics efforts.… Read More

Customers Give Verint Top Scores in New Workforce Optimisation Market Report

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Verint announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2021/2022 Workforce Optimisation/Workforce Engagement Management Product and Market Report.* 

The latest report presents an in-depth analysis of the contact center workforce optimisation (WFO)/workforce engagement management (WEM) market, trends, competitive landscape, product suites, technology and innovation and features seven leading and contending vendors.  

“The pace of innovation in the contact center is more rapid than at any … Read More

Power Up Your Customer Engagement Data

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In a recent blog, we discussed how businesses that have a focused data strategy around customer engagement will be clear winners in the Customer Experience Race. Implementing such a strategy and succeeding in this race will be rewarded with customer loyalty, brand recognition, and growth.

As with so many business initiatives, success will rely on knowing your business inside-out and having meaningful insight into what is needed to drive it forward. In this instance … Read More

How Connecting Digital and the Contact Centre Can Boost Your Digital Transformation

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We know that the COVID-19 pandemic pushed many consumers to think “digital first.” And, McKinsey reports that 75% of people who used digital channels for the first time during the pandemic indicated they will continue to use them when things return to “normal.”

But even before the pandemic, your customers were comfortable starting their journey on digital channels. That’s a good thing, as digital channels offer improved convenience and security for consumers while … Read More

Verint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021

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Recognised as a Leader in Two Conversational AI IDC MarketScape Vendor Assessment Reports

Verint announced that it has been named a leader in the second of two IDC reports on conversational artificial intelligence (AI). The IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment report * positions Verint in the Leaders category for delivering robust conversational AI solutions specifically in the customer service environment. The company was also recently named a … Read More

Did You Hear? Verint Introduces New Market-Leading AI Innovation to Further Expand Real-time Agent Assist Capabilities

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Verint recently announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment analysis and new work assist functionality in the Verint Customer Engagement Cloud Platform. These latest enhancements to the platform also include a highly accurate transcription engine built on advanced deep neural network models and expanded capabilities for its Engagement Data Management solution.

The new functionality, powered by Verint Da Vinci AI and Analytics, helps organisations connect with customers on a more empathic and … Read More

Verint Introduces New Market-Leading AI Innovation to Further Expand Real-time Agent Assist Capabilities

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Latest Enhancements to Verint Cloud Platform also Include Highly Accurate Transcription Engine Built on Advanced Deep Neural Network Models and Expanded Capabilities for its Engagement Data Management Solution

Verint announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment analysis and new work assist functionality in the Verint Customer Engagement Cloud Platform.

The new functionality, powered by Verint Da Vinci™ AI and Analytics, helps organisations connect with customers on a more … Read More

IDC MarketScape Names Verint a Conversational AI Leader

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Companies around the globe are embracing conversational AI at a rapid pace. This technology is changing the way customers interact with brands, manage and support their workforce, and make use of their data.

Verint is at the forefront of this dynamic and accelerating technology, as recognised by today’s announcement that Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021.

This report from IDC—a leading global … Read More

Getting Digital Transformation Right Through AI & Analytics

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Digital transformation projects and opportunities are now top-of-mind for enterprise call centres. Expedient support and resolution options that meet customers in their preferred channel are soon to become the norm, not the exception. The critical link between customer satisfaction during “these unprecedented times” and the ability to expedite first contact resolution can be the difference between a good and bad (or at least uncomfortable) earnings call or NPS survey result.

The surge of contact centre … Read More