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Verint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021

Recognised as a Leader in Two Conversational AI IDC MarketScape Vendor Assessment Reports

Verint announced that it has been named a leader in the second of two IDC reports on conversational artificial intelligence (AI). The IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment report * positions Verint in the Leaders category for delivering robust conversational AI solutions specifically in the customer service environment. The company was also recently named a … Read More

New Harvard Business Analytics Services Report Outlines Key Challenges in Customer Engagement and Experience Management

Verint Customers BMW and Alight Embrace an Array of AI-Powered Technologies to Meet Customer Demands and Ramp Up Digital Agility at Scale in the Post-Pandemic Era

Businesses increasingly see customer engagement as a competitive differentiator, especially in the post-pandemic era. Yet, the large majority of executives worldwide (82%) believe the challenges to managing engagement with customers will only grow, according to a Verint-sponsored report by Harvard Business Review Analytic Services.

As businesses approach their third … Read More

Did You Hear? Verint Introduces New Market-Leading AI Innovation to Further Expand Real-time Agent Assist Capabilities

Verint recently announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment analysis and new work assist functionality in the Verint Customer Engagement Cloud Platform. These latest enhancements to the platform also include a highly accurate transcription engine built on advanced deep neural network models and expanded capabilities for its Engagement Data Management solution.

The new functionality, powered by Verint Da Vinci AI and Analytics, helps organisations connect with customers on a more empathic and … Read More

Customer Engagement Is the New Necessity for Business, But It’s Not New to Us

Nearly 28 years ago, Verint launched our first customer engagement offering. Our focus then was to provide call centre recording and analysis of the subsequent data, something that many companies were only just beginning to adopt.

We understood that customer service shouldn’t simply be transactional but instead a key opportunity for customer engagement and relationship building.

Fast forward to today, and nearly every company understands the necessity and value of customer engagement. There has never … Read More

Verint Embraces Social Messaging by Acquiring Conversocial

Verint took an important step in cementing its position as “The Customer Engagement Company” when it recently acquired Conversocial, a fast-growing company that facilitates interactions between businesses and customers via private messaging channels.

Verint now offers three categories of related solutions: Digital-First Engagement, Workforce Engagement, and Experience Management. The Digital-First Engagement group provides businesses with everything they need to meet and exceed the expectations of today’s digital-first enterprise. These include conversational AI, knowledge management, and … Read More

Verint Introduces New Market-Leading AI Innovation to Further Expand Real-time Agent Assist Capabilities

Latest Enhancements to Verint Cloud Platform also Include Highly Accurate Transcription Engine Built on Advanced Deep Neural Network Models and Expanded Capabilities for its Engagement Data Management Solution

Verint announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment analysis and new work assist functionality in the Verint Customer Engagement Cloud Platform.

The new functionality, powered by Verint Da VinciAI and Analytics, helps organisations connect with customers on a more … Read More

IDC MarketScape Names Verint a Conversational AI Leader

Companies around the globe are embracing conversational AI at a rapid pace. This technology is changing the way customers interact with brands, manage and support their workforce, and make use of their data.

Verint is at the forefront of this dynamic and accelerating technology, as recognised by today’s announcement that Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021.

This report from IDC—a leading global … Read More

Verint Named a Leader in the IDC MarketScape for Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment

Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment Report.* After a thorough evaluation of vendor strategies and capabilities, IDC positioned Verint in the Leaders category for delivering robust conversational artificial intelligence (AI) solutions.

The IDC MarketScape assesses the products, services, and competitive fitness of 15 vendors helping organisations leverage conversational AI capabilities to create automated solutions that excel in speech, text, intent, and … Read More

Low-Code, High-Performing Data: Inside the Verint IVA Professional Package

The popularity of low-code intelligent virtual assistants (IVAs) has been fuelled not only by a desire for faster deployments, but also a need for non-programmers to work on the back end of the chatbot.

We’ve seen this first-hand with the recent launch of Verint IVA Professional Package, which brings our market-leading conversational AI to an easy-to-use interface equipped with drag-and-drop functionality. This has allowed, for example, contact centre managers and members of the customer … Read More

Verint Named a Leader for Voice of the Customer Platform in Research Firm Evaluation

Quadrant Knowledge Solutions Names Verint a Leader for Delivering Predictive Insights, Operational Efficiencies, Self-service Capabilities, and Enhanced Contextual and Hyper-personalized Experiences

Verint announced that Quadrant Knowledge Solutions has named Verint’s Experience Management a top performer and technology leader in the 2021 SPARK Matrix Analysis of the Global Voice of the Customer (VoC) Platforms Market.

Quadrant Knowledge Solutions conducted an in-depth analysis and evaluated the products, market presence, and value proposition for the major VoC platform … Read More