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For the Third Consecutive Year, Verint AI and Analytics Solutions Receive Perfect Customer Satisfaction Scores in New Interaction Analytics Report

Company Recognised for Largest Global Customer Base and Greatest Increase in Number of Customers Among the Vendors Cited in the Report

Verint announced its artificial intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfaction, product capabilities and product effectiveness in DMG Consulting LLC’s new 2021/2022 Interaction Analytics (IA) Product and Market Report.* In addition, Verint represents the largest market share by number of customers and achieved … Read More

Verint Wins Artificial Intelligence Excellence Award in Customer Engagement

Verint announced it is among the winners of Business Intelligence Group’s Excellence in Artificial Intelligence Awards. Verint Intelligent Virtual Assistant (IVA) was recognised in the natural language processing (NLP) product category.

The Business Intelligence awards programme recognises organisations, products and people who bring artificial intelligence (AI) to life and apply it to solve real problems.

Verint Intelligent Virtual Assistant, part of the Verint Cloud Platform, uses AI and machine learning to create a modern engagement … Read More

AI for Everybody

The Low-Code Package from Verint IVA Places Conversational AI into the Hands of Business Professionals

Not too long ago, if a business needed to stand up a website—even a basic homepage—they needed to enlist the help of a professional web developer.

That developer worked with the marketing team to build the site, of course, but the company itself had little access to the back end of their page to make updates or changes in stride … Read More

Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement

Verint announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package, a low-code conversational artificial intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences.

As part of the market-leading Verint Intelligent Virtual Assistant (IVA) offering, the package allows business professionals to quickly deploy a production-ready chatbot to deflect calls and support customers. Verint IVA enables businesses to expand capabilities across the enterprise with boundless intelligence for both voice and … Read More

Conversational AI: Dialogue Traits of Sophisticated IVAs

Verint has developed comprehensive expertise building, implementing, and delivering high-quality IVA experiences for customer service leaders such as Novo Nordisk and Alight Solutions. So, if you’re looking into incorporating or elevating an IVA within your customer service strategy, here are the traits your IVA needs to encompass to deliver an exceptional customer experience and gain a competitive advantage.

Human-in-the-loop Intent Understanding and Continuous Improvement

Verint IVA applies a combination of AI and Machine Learning techniques … Read More

Forbes Comms Council: Match Your AI and Analytics Initiative to Actual Business Outcomes

That title may not sound all that groundbreaking. After all, positive business outcomes usually lead to loyal customers—and we all want those.

However, we’ve learned that AI and analytics initiatives don’t always translate successfully to business outcomes. We’ve been dealing with the business-altering (and life-altering) challenges of COVID-19 for more than a year. Business models, offerings and customer needs have radically shifted during that time.

Now is a good time to revisit what success looks … Read More

The Workplace of the Future Needs Intelligent Virtual Assistants and Chatbots

When we think about the rise of intelligent virtual assistants (IVAs) and chatbots, it’s mostly through the lens of customer service. And this makes sense, given the way that this AI-powered technology has changed—and continues to change—how customers interact with businesses, organisations, and government entities. 

But companies aren’t only using IVAs to bring quick, accurate, and meaningful information to their customers. They’re also using them to change the way we work. IVAs allow companies to … Read More

Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations

Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction

Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability

Verint today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants report.1 Kisaco Research placed Verint at … Read More

Digital Transformation in Banking: Technology Innovation Key to Survival

Digital transformation is a phrase that spans many industries but for financial institutions, it largely refers to the shift to online and mobile services—a transition that has been sped up by the COVID-19 pandemic. 

The abrupt, forced shift to social distancing measures, bank closures and virtual services left many banks and credit unions scrambling to adopt the new technologies that made this transition possible. As consumer needs and wants pivoted, competition among financial institutions intensified … Read More

How AI has Become an Organizational Imperative for Your Enterprise

During the pandemic, we’ve seen some of the most rapid implementations of technology in decades. Millions of people were suddenly required to work from home—countless offices, restaurants, and even healthcare spaces shut down. Such dramatic changes that occurred essentially overnight required technology to adjust at a breakneck speed.  

Consider telemedicine, for example. We’ve been talking about effectively adopting telemedicine for 20 years, but it took less than a month to become widely available when we … Read More