Posts

Succeeding with your Conversational AI/ Chatbot Implementation – Part 1

Conversational AI/ Chatbots/ Intelligent Virtual Assistants, no matter what you call them, have become common occurrences these days. It’s hard to come across a famous brand that doesn’t have one. Still, the number of chatbots that are failing to achieve business outcomes are on the rise. In an APAC study, Coleman Parkes found that almost 50% of the respondents were frustrated with chatbots and live chats. The failed implementations give the overall technology a … Read More

Verint Named a Market Leader in Opus Research Conversational Intelligence Intelliview Report

Verint Earns Top Marks for Broadest Solution Set, Status as Most Used Conversational
Platform and Open Flexible Platform Supporting Digital and Cloud Transformation

Verint announced that Opus Research has named Verint’s artificial intelligence (AI) and analytics solutions the overall market leader in Conversational Intelligence out of a field of 11 vendors evaluated in its new Opus Research Conversational Intelligence Intelliview Report. Opus also named Verint a leader for top Features and Technology, and Integration … Read More

Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement

Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities

Verint announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-leading conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice.

The acquisition will expand Verint’s robust support for digital customer engagement with connections … Read More

Why enterprises need to operationalise Conversational AI across their entire business

For years, we saw conversational artificial intelligence discussed as a novelty. It was a nascent, untested technology that, at best, could be used for narrow use cases—and only in certain industries.

As we all know, that’s changed.

Conversational AI is hardly a luxury these days, nor does it only power simple, limited chatbot solutions. It’s no longer a technology meant for limited aspects of their organisation.

Rather, they’ve discovered the importance of operationalising AI across … Read More

Did You Hear? For the Fourth Consecutive Year, Verint Wins AI Breakthrough Award for Excellence and Innovation

Verint recently announced it won an AI Breakthrough Award for excellence and innovation in artificial intelligence (AI). Verint Intelligent Virtual Assistant Professional (IVA Pro) PackageTM—Verint’s low-code conversational AI offering—is the winner of the “Best Virtual Agent Solution” award.

Earning its fourth consecutive AI Breakthrough Award, the company previously won “Best AI-based Solution for Customer Service” in 2020, “Best Chatbot Solution” in 2019, and “Best Overall AI Solution” in 2018. The mission of the … Read More

For the Fourth Consecutive Year, Verint Wins AI Breakthrough Award for Excellence and Innovation

Verint’s Low-Code Conversational AI Offering Named “Best Virtual Agent Solution”

Verint announced that it has won an AI Breakthrough Award for excellence and innovation in artificial intelligence (AI). Verint Intelligent Virtual Assistant Professional (IVA Pro) Package is the winner of the “Best Virtual Agent Solution” award. Earning its fourth consecutive AI Breakthrough Award, the company previously won “Best AI-based Solution for Customer Service” in 2020, “Best Chatbot Solution” in 2019, and “Best Overall AI … Read More

A Business Leader’s Perspective on Digital Transformation: In Conversation with Alex Lu, CEO of NTT Ltd. China

Cloud has become an increasingly hot topic as more and more organisations are abandoning traditional internet data centres (or IDCs) in favour of the cloud. Modern work arrangements have also becoming increasingly distributed with international offices and remote workers, further fuelling the need for organisations to move processes online. These trends are driving the demand for digital transformation solutions that can deliver outstanding, integrated, seamless and positive customer and employee experiences. 

Alex Lu, CEO of … Read More

Kids Help Phone Deploys Verint Customer Engagement Cloud Platform to Manage Increased Demand for Mental Health Services During Pandemic

Canadian Mental Health Organisation Expands Operations Using Verint Cloud and Workforce Management

Verint announced that Kids Help Phone, a Canadian national e-mental health service for young people, is expanding its use of Verint’s Cloud Workforce Management (WFM) solution to address unprecedented increases in call volumes due to the COVID-19 pandemic.

Canada’s only 24/7 national support service, Kids Help Phone offers e-mental health and well-being support to young people through bilingual professional counselling, clinically-based tools, resource … Read More

For the Third Consecutive Year, Verint AI and Analytics Solutions Receive Perfect Customer Satisfaction Scores in New Interaction Analytics Report

Company Recognised for Largest Global Customer Base and Greatest Increase in Number of Customers Among the Vendors Cited in the Report

Verint announced its artificial intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfaction, product capabilities and product effectiveness in DMG Consulting LLC’s new 2021/2022 Interaction Analytics (IA) Product and Market Report.* In addition, Verint represents the largest market share by number of customers and achieved … Read More

Verint Wins Artificial Intelligence Excellence Award in Customer Engagement

Verint announced it is among the winners of Business Intelligence Group’s Excellence in Artificial Intelligence Awards. Verint Intelligent Virtual Assistant (IVA) was recognised in the natural language processing (NLP) product category.

The Business Intelligence awards programme recognises organisations, products and people who bring artificial intelligence (AI) to life and apply it to solve real problems.

Verint Intelligent Virtual Assistant, part of the Verint Cloud Platform, uses AI and machine learning to create a modern engagement … Read More