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Did You Hear? Verint Named to Constellation Shortlist for Conversational AI

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Verint recently announced it was named to the inaugural Constellation ShortListfor Conversational AI. This recognition demonstrates continued innovation in Conversational AI for Verint’s Digital-First Engagement Solutions—the technology vendors and service providers included in this research deliver critical transformation initiative requirements for early adopters and fast-follower organisations.

Constellation Research considers a number of criteria when choosing solutions for their shortlist. Conversational AI solutions must integrate natural-language-understanding (NLU) capabilities, understand users and personalise conversations for each … Read More

New Independent Study Demonstrates that Verint Empowers Organizations to Support Digital-First Customer Engagement

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Total Economic Impact Study of Verint Digital-First Engagement Solutions Finds an ROI of 271 Percent Over Three Years with a Payback in Less Than Six Months

New Independent Study Demonstrates that Verint Empowers Organizations to Support Digital-First Customer Engagement Through Multiple Channels, Providing More Than $22 Million in Net Benefits

The Customer Engagement Company, today released a commissioned study conducted by Forrester Consulting on The Total Economic Impact of Verint Digital-First Engagement (DFE) solutions, part … Read More

Did You Hear? Verint Intelligent Virtual Assistant Receives Top Customer Satisfaction Scores in New Report

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Verint recently announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2022/2023 AI-Enabled Self-Service for the Enterprise Report – including a perfect 5.0 out of 5.0 in the Overall Vendor Satisfaction and Product Satisfaction categories.*

The report provides an in-depth analysis of the artificial intelligence (AI)-based solutions that are making valuable contributions to most aspects of the service experience, whether they are customer-facing conversational self-service Intelligent Virtual … Read More

Verint Intelligent Virtual Assistant Receives Top Customer Satisfaction Scores in New Report

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MELVILLE, N.Y., Aug. 25, 2022 — Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2022/2023 AI-Enabled Self-Service for the Enterprise Report – including a perfect 5.0 out of 5.0 in the Overall Vendor Satisfaction and Product Satisfaction categories.*

The report provides an in-depth analysis of the artificial intelligence (AI)-based solutions that are making valuable … Read More

Verint Intelligent Virtual Assistant Named a Leader in Opus Research Report

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MELVILLE, N.Y., August 11, 2022 — Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced that the Verint Intelligent Virtual Assist (IVA)™ solution has received top scores and is a leader in the 2022 Decision Makers’ Guide to Enterprise Intelligent Assistants by Opus Research.*

In this report, Opus Research presents a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers bringing natural language processing, machine learning, artificial intelligence (AI) and analytics to support customer … Read More

Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”

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Prestigious International Awards Program Honors Standout AI and Machine Learning Solutions

MELVILLE, N.Y., July 20, 2022 — Verint® , The Customer Engagement Company, today announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the fifth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market.

Earning its fifth consecutive … Read More

Ventana Research Names Verint Workforce Engagement a Leader in Agent Management Report

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In this Value Index, Ventana Research evaluates the software in seven key categories that are weighted to reflect buyers’ needs based on the firm’s expertise and research. Five categories are product-experience related: Usability, Manageability, Reliability, Capability and Adaptability. In addition, Ventana Research considered two customer experience categories: Vendor Validation, and Total Cost of Ownership (TCO) and Return on Investment (ROI).

The research examines how agent management tools have changed and it assesses the vendors’ ability … Read More

Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots

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Verint Cloud Platform Leverages AI, Analytics and Automation to Orchestrate Enterprise Resources for Improved Capacity, Flexibility and Agility  

Engage 2022, ORLANDO, Fla., June 14, 2022 — Customer engagement success is predicated on organisations embracing a channel-less mentality and a One Workforce approach to orchestrate the entire customer engagement workforce – both humans and bots – across the contact centre, back office and branch.

This is the vision set forward by Dan Bodner, CEO of … Read More

It’s Still a Jungle Out There—Beating the Competition to the Best Talent

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Yes, the “Great Resignation” (or “Great Realignment,” “Great Reassessment,” etc.) continues—creating unprecedented competition for top talent—particularly for contact centres, where staffing has been a perennial challenge.

Though the last few years has seen record numbers of people leaving the workforce, the vast majority are not leaving permanently. Rather, they are using this time to re-evaluate their career paths and explore opportunities that will offer them improved work-life balance and job satisfaction.

In fact, according to … Read More

Press Release: Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight

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Strategic Partnership and Advanced Integration Addresses Complex Compliance Requirements and Distributed Workforce Challenges

MELVILLE, N.Y., May 25, 2022 – Verint® (Nasdaq: VRNT), The Customer Engagement Companyä, today announced a strategic partnership and technology integration with Intelligent Voice Limited, a leading specialist in voice and analysis solutions, that enables financial and trading organizations to improve compliance oversight with profiling data captured by Verint Financial Compliance solutions.

The new, integrated solution, Verint Financial … Read More