In conversation with . . . Shane Hackett

In episode 2 of this innovative new series, Martyn Riddle chats with Shane Hackett, Manager Customer Services at Brisbane City Council, Australia’s largest council.

During the chat, Shane explains the preemptive steps that the council took as the threat of the Covid19 situation grew larger. And he also provides an insight into what has been keeping him entertained during the lockdown situation.

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In conversation with . . . Lisa Kauppinen

In this launch episode, Martyn Riddle talks to Lisa Kauppinen, Head of ClientFirst Melbourne at IOOF, a large Australian-based financial services organisation.

During the chat, Lisa highlights the ‘Customer First’ methodology that underlines the way the business operates and talks about the challenges and successes they had as they transitioned the workforce to a Work from Home scenario. She also gives some insight to what’s keeping her entertained during the current situation.

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