See how BMW, AGL Energy and Fidelity International made the most out of knowledge management and how it impacted them

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See How U-Haul Elevates Employee Engagement with Verint

My name is Joel White, I work for U-Haul International and I’m the forecasting manager.

U-Haul is the do-it-yourself mover. They enable customers to rent a vehicle, move their possessions, their home, their families, wherever they need to go, and then return the vehicle to make their life and their move as easy as possible. My day-to-day role is to try and match up our customers with our employees, trying … Read More

See How Mastercard Introduces Verint’s Solution to Close Engagement Capacity Gap

We have been able to take the suite of tools that we have with Verint engagement management, and it’s created a dashboard for our agents, so no matter what type of calls or contacts, for that matter, come in, we can ensure that the interaction is handled exactly the same every time. We really been able to truly improve and deliver the same experience no matter what channel the customer … Read More

Google Deploys Verint’s Solution to Manage Hundreds of Million Conversations (Workforce Management)

Hi, I’m Rajeev Shrivastava. I am the co-lead and general manager for Customer Conversations Platform at Google. Google is looking to use the Verint solution to help, plan, and manage our workforce which is distributed across the globe. Google is a large company. We are now supporting $160 billion plus revenue, and this workforce is located in 50 plus locations around the world.

For us to better plan and forecast … Read More

How RSA Insurance has reduced paperwork delays by 40% and increased employee productivity and operational processing power by 20%.

Hi. I’m Tracy Johnson. I work for RSA. My role in RSA is a Business Change and Transformation Manager. Within RSA, we are driving to deliver towards best practice. That’s our key goal for this year. Keeping up to pace with the industry, keeping up to pace with our customers to be the best in class.

We started working with Verint probably a year ago. I was really, really impressed … Read More

See how New York Life reduced more than 400,000 calls per year using VERINT’s solution and perform voice analysis

New York Life is one of the largest mutual life insurance companies in the entire world and the largest mutual life insurer in the United States today. We have over 6 million customers, 500 billion in assets, and we have the highest strength rating of all financial institutions. Our original business drives revolved around workforce management, optimisation, and forecasting. We track things on spreadsheets, which is very manual and doesn’t … Read More

Citizens Energy Group Powers Customer Feedback with Verint

My name is Curtis Popp, I’m Vice President of Customer Operations at Citizens Energy Group. Citizens Energy Group is a unique entity. As far as utilities go, we’re the only public charitable trust utility in the known universe. We’ve been around 132 years to basically provide light, heat, power, water utility services to the citizens of Marion County. We do a lot of surveys with Verint. We measure overall customer … Read More

MTD Modernizes scheduling with Verint Workforce Management in the Cloud

MTD Products is a leader in outdoor power equipment manufacturing. We produce everything, from lawnmowers to snow throwers to string trimmers. In 2017 during our implementation process with Verint, we worked with the Verint team for a smooth and seamless transition.

They were able to take all of our historical data and roll it up into the Verint product that we are now using today, but the relationship didn’t just … Read More