Omdia Ranks Experience Cloud as an XM “Market Leader” | Verint

Sun Tzu Said:A clever fighter is one who not only wins but excels in winning with ease.(The Art of War IV:11)

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The Art of War has been applied to almost any area of life you may think of, from business to parenting and from gardening to space exploration.

In the realm of customer experience, particularly digital CX, the words of Sun Tzu often ring true. The quote at the top of this blog specifically applies to high maturity CX programs. Where almost every brand has ways to resolve customer issues, building a CX program and advancing … Read More

Filling Your Data Gaps in Customer Interactions

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Do you have full visibility to your how your workforce is handling customer interactions? Do you have gaps in your data?

Inputs from your ACD, agent metrics, speech analytics, quality management—that’s all you need to get a complete picture of your customer interactions, right? Wrong. Wouldn’t it be nice to understand how employees are using their applications to service your customers, and if they are using them efficiently and effectively?

Well, that’s possible with Verint … Read More

Verint Speakers in September: Serving Customers Well, Super-charging Quality Programs, and Exploring Fresh Banking Research

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Verint APAC Engage 2022

September 1-2; Sydney, Australia 

Verint APAC Engage 2022 is the region’s largest conference dedicated to contact centre and customer experience professionals. This packed two-day agenda is full of keynote and breakout sessions designed to inform, educate and entertain. Verint customers who are industry leaders from across the region, business partners, customers, media and other thought leaders will gather for this live event. 

The Future of the CMO

September 1-2; CMO Summit … Read More

Verint Expands APAC Customer Engagement Market Leadership

Verint Customers, MSC Industrial Supply Co. and Navy Federal Credit Union, Recognized Among 2022 ICMI Global Contact Center Award Finalists

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Verint Intelligent Interviewing also recognized as Best New Technology Solution Finalist

The ICMI awards recognize the frontline workers, managers, and teams who deliver an excellent customer and employee experience in a fast-paced and dynamic work environment. The nominee finalists are as follows:

MSC Industrial Supply Co., a premier distributor of metalworking and maintenance, repair and operations products and services to industrial customers throughout North America, is nominated for the Best Large Contact Center category. … Read More

Did You Hear? Verint Intelligent Virtual Assistant Receives Top Customer Satisfaction Scores in New Report

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Verint recently announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2022/2023 AI-Enabled Self-Service for the Enterprise Report – including a perfect 5.0 out of 5.0 in the Overall Vendor Satisfaction and Product Satisfaction categories.*

The report provides an in-depth analysis of the artificial intelligence (AI)-based solutions that are making valuable contributions to most aspects of the service experience, whether they are customer-facing conversational self-service Intelligent Virtual … Read More

Verint One Workforce: What’s In It for You?

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Maybe you’ve heard about One Workforce. We talked about it from the big stage at our Engage customer conference earlier this summer in Orlando. Take a listen. 

One Workforce is a strategy that enables the entire workforce to engage with customers in the right way at the right time, increasing capacity, flexibility, and agility. Think about a typical organization, with a contact center, back office, branch, social media presence, website presence, etc. 

Most organizations … Read More

Verint Intelligent Virtual Assistant Receives Top Customer Satisfaction Scores in New Report

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MELVILLE, N.Y., Aug. 25, 2022 — Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2022/2023 AI-Enabled Self-Service for the Enterprise Report – including a perfect 5.0 out of 5.0 in the Overall Vendor Satisfaction and Product Satisfaction categories.*

The report provides an in-depth analysis of the artificial intelligence (AI)-based solutions that are making valuable … Read More

Verint Solutions Address the Engagement Capacity Gap

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Verint is one of the few top-tier contact center solution providers that invests in market research and analysis, as well as traditional research and development. Market research is helpful for identifying potential product improvements, but its greater value is in surfacing the underlying trends that drive innovation. Verint’s 2022 Engagement Capacity Gap Study involved interviews with more than 2,700 business leaders from around the world and across 10 industries.

CEO Dan Bodner has often spoken … Read More

Security and Fraud Protection Top List of Priorities for Banking Consumers in 2022

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Bolstering Branch Support and New Financial Wellness Tools for Younger Consumers Also Cited as “Must Haves,” According to New Research from Verint

MELVILLE, N.Y., August 17, 2022 — Concerns about the security of their funds and protection against identity fraud are replacing “low or no fees” as key factors when choosing a new bank, with “security of personal information,” “fraud protection,” and “fraud alerts” among the top factors consumers consider, according to new research issued … Read More

Verint Intelligent Virtual Assistant Named a Leader in Opus Research Report

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MELVILLE, N.Y., August 11, 2022 — Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced that the Verint Intelligent Virtual Assist (IVA)™ solution has received top scores and is a leader in the 2022 Decision Makers’ Guide to Enterprise Intelligent Assistants by Opus Research.*

In this report, Opus Research presents a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers bringing natural language processing, machine learning, artificial intelligence (AI) and analytics to support customer … Read More