USAA Earns Top Ranking with Allstate, American Family Insurance, GEICO, and State Farm among the Top Five in Verint Experience Index Report

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Allstate, American Family Insurance, GEICO, State Farm and USAA earned top rankings in customer satisfaction, according to new research released by Verint, The Customer Engagement Company™, which evaluates the top 15 U.S. property and casualty insurers.

The Verint Experience Index: Property and Casualty Insurance 2021 report, surveyed insurance customers in August 2021. USAA ranked first with a customer satisfaction (CSAT) score of 83.7. State Farm came in second with 81.7, while Allstate … Read More

Public Sector Customer Experience: A New Executive Order Puts People at the Centre of Government

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You may have heard that President Biden signed an executive order on December 13, 2021, to transform federal customer experience (CX) and service delivery as a way to rebuild trust in government.

“The federal government must design and deliver services in a manner that people of all abilities can navigate. We must use technology to modernise government and implement services that are simple to use, accessible, equitable, protective, transparent, and responsive for all people of … Read More

How Connecting Digital and the Contact Centre Can Boost Your Digital Transformation

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We know that the COVID-19 pandemic pushed many consumers to think “digital first.” And, McKinsey reports that 75% of people who used digital channels for the first time during the pandemic indicated they will continue to use them when things return to “normal.”

But even before the pandemic, your customers were comfortable starting their journey on digital channels. That’s a good thing, as digital channels offer improved convenience and security for consumers while … Read More

Verint donates to Law Society Pro Bono Services in Singapore

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Q: How did you find out about us?

A: Social mentions, research and media coverage. We were looking for a reputable organisation that is active in their programmes and outreach, and came across an article about one of Law Society Pro Bono Services’ past activity. We did more research and found that our values aligned with yours and were especially impressed with your YouTube channel in particular, for the effort put into producing educational legal … Read More

Verint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021

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Recognised as a Leader in Two Conversational AI IDC MarketScape Vendor Assessment Reports

Verint announced that it has been named a leader in the second of two IDC reports on conversational artificial intelligence (AI). The IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment report * positions Verint in the Leaders category for delivering robust conversational AI solutions specifically in the customer service environment. The company was also recently named a … Read More

New Harvard Business Analytics Services Report Outlines Key Challenges in Customer Engagement and Experience Management

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Verint Customers BMW and Alight Embrace an Array of AI-Powered Technologies to Meet Customer Demands and Ramp Up Digital Agility at Scale in the Post-Pandemic Era

Businesses increasingly see customer engagement as a competitive differentiator, especially in the post-pandemic era. Yet, the large majority of executives worldwide (82%) believe the challenges to managing engagement with customers will only grow, according to a Verint-sponsored report by Harvard Business Review Analytic Services.

As businesses approach their third … Read More

Are Your Operations a Symphony or a Cacophony?

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Are your back-office operations a symphony or a cacophony? Do they run smoothly, with each team and department working in harmony to create a pleasant outcome? Do you have precision timing in your hand-offs? Do your workers know what to do during crescendos in work volumes, and when their role is silent? 

Or do you continually deal with a cacophony of fire drills and missed SLAs? Is one team rushing to keep up the tempo … Read More

Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working

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Landmark Partnership and Advanced Integration to Help Financial Firms Detect and Investigate New Sources of Risk Across Unified Communications and Real-Time Messaging

Verint announced a strategic partnership with Theta Lake, a leading provider of modern collaboration security and compliance solutions. The partnership provides financial and trading organisations, as well as other businesses, with extended capabilities to help avoid the legal, business and reputational consequences of compliance breaches, misconduct, data loss and security issues.

The partnership … Read More

Join Verint and AWS December 16 for the “Reimagine the Future of Customer Engagement” Webinar

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After more than a year of staff working from home and now slowly returning to the office, companies face new challenges. The pandemic accelerated trends for working and shopping from home — and these trends require new approaches for engaging customers and employees.

How are leading brands adopting cloud technology while balancing remote and in-office staff?

Join Jake Burns, AWS Enterprise Strategist, Jaime Meritt, Chief Product Officer at Verint, and Celia Fleischaker, Chief Marketing Officer at … Read More

Digital Transformation Drives Expansion of Verint Customer Engagement Cloud Platform in India

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Verint announced availability of its best-in-class Customer Engagement Cloud Platform in India, supporting its customers throughout the country as they progress their digital transformation migrations.

“We look at digital transformation as a journey, and Verint is committed to helping organisations transition their operations to cloud-based platforms that deliver cost efficiencies and differentiated experiences to customers and employees,” says Verint’s Ady Meretz, president, Asia Pacific. “That same commitment applies across the region, and we’re delighted … Read More