At Shoe Carnival, unacceptable wait times and frustrated customers during the beginning of the pandemic illuminated the need to make an immediate change in the company’s customer service partner.
David Hudspeth, Customer Service Manager at Shoe Carnival, joined us at Engage21 to share how he:
- Shaped an entirely new program
- Stood up a new customer service partner
- Created a customer service program and standard operating procedure based on customer feedback.
If you couldn’t make … Read More