The AI Breakthrough Awards honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories, including AI platforms, deep learning, smart robotics, business intelligence, natural language processing, industry-specific AI applications and many more.

This year’s program attracted more than 2,750 nominations from over 15 countries throughout the world.

“Cognitive technologies are helping redefine the customer experience through powerful knowledge management solutions for the contact center,” said James Johnson, managing director, AI Breakthrough. “Verint Knowledge Management is a breakthrough solution in this area, creating a more natural and effective way to connect people to knowledge. The solution’s real-world results from Verint customers are impressive, and we are proud to recognize the company with the ‘Best AI-based Solution for Customer Service’ award.”

Verint Knowledge Management creates a more natural and innovative way to connect people to knowledge. It is an easy-to-use solution that works out of the box, helping provide immediate benefits with a rapid cloud deployment. Powered by patented artificial intelligence technology, the solution enables a new generation of digital advisers to provide fast, accurate and effective advice to ensure customer success, fuel agent performance and maximize employee productivity.

Take a listen to Liam Hindle the Content, Capability and Communications Manager from one of Australias leading gas and electricity energy suppliers on the “In conversation with…“ podcast. During the podcast Liam discusses some of the benefits his team have realised after implimenting our cloud based Knowledge Management software.

Our AI solution enables organizations to move beyond traditional knowledge management to knowledge automation, empowering them to deliver a truly exceptional customer experience while also cutting costs.

To learn more about Verint Knowledge Management, click here. To join a Verint Virtual On-Demand Session titled, “AI and KM – From Knowledge Management to Knowledge Automation,” click here.