Verint Customer Engagement and Workforce Management Honoured for Advancing the Contact Centre, CRM Industry, and Driving CX Transformation

Verint announced it has been recognised as a leader in multiple award categories* presented by CUSTOMER magazine and TMC, a global, integrated media company.

Verint is the recipient of the following accolades:

2021 Product of the Year Award: Now a five-time category winner, Verint Customer Engagement Cloud Platform has been recognised for excellence in supporting and improving customer experience transformation and driving greater return on investment (ROI) across the enterprise. The open cloud platform is uniquely designed to scale from small to large enterprises across many industries and use cases. It draws on the latest advancements in AI to connect work, data and experiences so brands can meet ever-increasing, ever-shifting demands and build enduring customer relationships.

2021 CRM Excellence Award: For more than two decades, Verint’s Workforce Management (WFM) solution has led the market in helping organisations attract and keep talent, give employees the tools and ability to work anywhere, anytime, and the analytics to continually improve service quality. This award honours Verint WFM for excellence in expanding the customer relationship to become all encompassing, covering the entire enterprise, and the customer lifecycle, and driving measurable business results for customers.

“While this past year brought sudden and unexpected changes, Verint was able to empower customers with intelligent technology solutions to help them face these new challenges head on,” says Verint’s Celia Fleischaker, chief marketing officer. “Creating a highly personalised customer experience is key to brand differentiation and measurable business growth and success. This recognition underscores our commitment to innovation that puts data and analytics front and centre in our product strategy to help organisations become insights-driven and laser-focused on the customer.”

Learn more about the Verint Customer Engagement Cloud Platform.