Frost & Sullivan has ranked Verint first in Asia Pacific market share for cloud and on-premises workforce management, quality monitoring, and analytics. The firm also named Verint Contact Centre Optimization Solution of the Year.
The report credited Verint with a market share that is significantly higher than the number two competitor, across the three combined contact centre technologies. Verint was recognised as leading the Workforce Management (WFM), Quality Monitoring (QM) and Analytics segments across the region, as well as being the combined and segment leader in multiple countries including Australia, India, Singapore, China and Hong Kong.
This is the first year the report has recognised cloud revenues in addition to on-premises figures, highlighting Verint’s leadership position as organisations accelerate their transition to cloud-based customer engagement platforms.