In today’s marketplace, that’s a big question.
While maintaining a strong customer focus is paramount for any organization–increasingly, so is maintaining a strong employee focus.
Do your employees have the feeling they’re stepping back in time when they go to work? That isn’t good.
Technology that hasn’t kept up with the times can present obstacles to attracting talent.
And, it can make a big difference in the way employees engage with customers, too.
In my new article for Customer Think, I discuss three tips for making sure your organization is a place where employees are treated as the important CX investment they are.