https://www.verintapac.com/wp-content/uploads/2020/09/Daniel-Bergan-Post.jpg 1059 1587 Verint https://www.verintapac.com/wp-content/uploads/2020/07/Verint-Logo-Blue-300x138.png Verint2017-08-17 11:30:002020-09-06 16:56:34How to reduce customer pain points with automation
How to reduce customer pain points with automation
Daniel Bergan is a leader in the Australian and New Zealand omni-channel transformation space, charged with bringing together Westpac’s digital, physical and virtual channels to deliver a seamless experience for customers and bankers.
Westpac’s omni-channel efforts are about providing the customer with choices for the episodes that matter, blending human and digital interactions to ensure Westpac get every interaction right, everywhere and every time.
Daniel spoke to us about how to reduce customer pain points with automation, along with the need to mobilise the customer experience through technology and a personal touch.
If you would like to register for APAC Engage 2017, click here
Leave a ReplyWant to join the discussion?
Feel free to contribute!