Today’s unprecedented and unpredictable environment presents new twists and turns every day. We know you have even more to juggle than you did before—and that’s saying something.

We can help. Have you checked out our webinars lately? We’ve created plenty of content specifically designed to help you and your organisation work efficiently and serve customers well—and help set you up for long-term success.

On-tap for next week: Find out how two Verint customers are tackling today’s issues and serving their customers effectively in today’s turbulent times. Join us for both!

Using Speech Analytics to Focus on Customers During Crisis

1 p.m. ET | April 21, 2020

COVID-19 caused a huge increase in calls coming into Navy Federal Credit Union’s collections department regarding payments affected by changed job situations. In order to continue providing a high level of member service during uncertain times, the collections department leveraged speech analytics to understand the scenarios affecting their members to better anticipate call volumes and expected payments. Jeff Bretana, Supervisor of Collections Workforce Management at Navy Federal Credit Union, will join us to share his insights on how to use Speech Analytics to react to this unprecedented situation. Learn how:

• Speech analytics helped Navy Federal categorize calls by product and issue type
• To dissect speech data to tell the story of what’s happening to your customers
• To provide improved customer service during this pandemic by focusing on what matters most.

Verint’s Ryan Hollenbeck, SVP, Global Marketing, and Kelly Koelliker, Director, Content Marketing, will join Jeff for this lively discussion. This webinar will be packed with tips and best practices to help your organisation fulfil its vital role in keeping us all safe.

Enabling Customer Experience Excellence While Working from Home

11 a.m. ET | April 23, 2020

You have your CX teams working from home. Your IT department has ensured secure connections. What about your efforts to ensure your customer experience standards are being met with each interaction? Join Verint and Everise to learn how to maintain customer experience with your remote workforce, and how to:

• Act fast with your manpower and IT infrastructure
• Balance CX and operational efficiency
• Ensure your brand and culture are well-represented
• Build a strong digital infrastructure for remote operations and performance management
• Augment your home-based support teams with AI.

Join Sudhir Agarwal, Founder and CEO for Everise, one of the world’s leading providers of next-generation outsourced customer engagement services, and Verint’s Ryan Hollenbeck, SVP, Global Marketing as they provide guidance and engage with you, the audience, on how to adapt and respond.

*Can’t attend this webinar series? Register anyway! A link to the recording will be emailed to all registrants within two business days of the live webinar.