The 24th of November was Thanksgiving in the United States, putting the spotlight on retail—Black Friday.
And really, isn’t it always about customer experience? Businesses around the world—retail or otherwise—experience success or failure through the customer experience they provide.
Verint Chief Marketing Officer Celia Fleischaker was one of the Forbes Communications Council members who recently shared her ideas on how to improve customer experience. Hint: She recently added using AI technology to her holiday wish list.
Happy Thanksgiving to everyone celebrating!