Feedback Spikes in March and April—What Does it Mean for CX Right Now?
Your customers want to talk. Are you giving them every opportunity?
We are in a unique time to listen to customer voices. They want to tell you how to make them happy and improve experiences—significantly, they want to tell you how to keep their business.
This current surge in feedback is more than increased site visits—it’s also increased scrutiny and higher expectations. Verint’s Ben Smith, General Manager, Experience Management, explores how to meet those expectations in his latest blog.
Ben will join Forrester Senior Analyst Faith Adams tomorrow—Faith hosted the “CX Transformation Takes a (Cross-Functional) Village” webinar on Thursday, April 30 at 2 p.m. ET. She shared why experience management must span across the enterprise and how those leading the charge for CX transformation can start to make it happen with best practices for the new realities of COVID-19 and the long run.
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