Verint recently announced that it has been recognised as a market leader in DMG Consulting’s latest Contact Centre Workforce Optimisation Market Share Report.*
According to the report, Verint’s five-year compounded annual growth rate (CAGR) between 2016 and 2020 for sales of contact centre WFO solutions is strong, particularly given the amount of revenue Verint earned in this sector.
Verint moved into first place in several categories in fiscal year 2020 including: contact centre WFO revenue, services revenue and indirect WFO sales. The company retained its commanding leadership position for sales of WFO solutions to the branch and back office. Verint also moved into the market leadership position for sales of contact centre recording solutions, which was estimated by DMG to be the second largest sector in the WFO suite market for the year.
*Source: DMG Consulting, Contact Centre Workforce Optimisation Market Share Report, May 2021. This report measures revenue for fiscal full-year 2020.