Yesterday Verint announced new research that shows only half of organisations worldwide say they are well prepared to support customer engagement priorities moving forward.

On the heels of massive digital disruption and now, a year into the global pandemic, 82 percent of respondents also shared that the challenges of managing customer engagement will only increase in 2021.

Moreover, only 54 percent of leaders consider their organisations well prepared to enable a remote workforce to effectively serve customers.

Dig in and see what else we learned. Read the press release and check out the research on Verint.com.