Verint announced that its Workforce Engagement solution has been named a leader in The Forrester WaveTM: Workforce Optimisation Platforms Q4 2021 report.*
According to the report, “Verint’s unified suite is a key strength; it spans end-to-end workforce optimisation (WFO) including cross-channel workforce management (WFM), quality management, performance management and reporting. Verint is cited as a leader, receiving the highest score in the prescriptive analytics criterion.
The report, authored by Forrester senior analyst Vasupradha Srinivasan, noted, “Verint’s sophisticated suite is rooted in an end-to-end approach to WFO. Verint draws on its customer service and WFM heritage and keeps on top of all things new in the evolving WFO landscape. The company has a solid strategy centred on a customer focused go-to-market approach, an agile platform, and a product enhancement framework that supports emerging areas like remote work, automated workflows, and insights-driven WFO.”
Verint also received the highest scores possible in 17 criteria.
*The Forrester WaveTM : Workforce Optimisation Platforms Q4 2021 report. December 2021