Due to the recent acceleration of digital transformation, hybrid working is now normal in many sectors—but the adoption of new communication channels makes it harder for heavily regulated organisations to stay compliant.

However, trading institutions aren’t left alone to navigate through the ever-increasing regulatory requirements.

Verint’s long-time financial compliance partner Custodia Technology Americas Inc. has added a new compliance transcription service to its Compliance Cloud One^SM (CC1) offering. This will help financial services organisations monitor voice interactions proactively and respond to regulatory audits quickly and more efficiently.

Enhanced by the capabilities of Verint Financial Compliance Capture, CC1 offers businesses a secure, native cloud-based compliance solution for unified communication platforms such as Microsoft Teams®, Zoom, Cisco UCM Cloud, and trading telephony. The service was launched in 2021 and makes it possible for companies to nearly eliminate the costs, complexity, and delays of on-premises call recording.

Now, Custodia has improved the solution further with a brand-new transcription service that converts captured calls into text, providing customers with AI-powered language detection, lexicon modelling, and extensive analytic capabilities. To learn more about the transcription service, head over to https://www.custodiatechnology.com/post/new-compliance-custodia-transcription-service.

If you’d like to know more about Verint’s compliance recording for Microsoft Teams®, go to https://www.verint.com/engagement/our-offerings/solutions/compliance/financial-compliance/microsoft-teams-recording/.