Today’s modern contact centres handle millions of calls a day across thousands of agents around the globe. To connect, route and record all of these calls, IT personnel must manage a complex web of applications across multiple vendors throughout the communications infrastructure.
Cloud-based software and Contact Centre as a Service (CCaaS) introduces even more points of failure and complexity. With so many moving parts, it can be hard to even discover when there’s an issue. And when a problem is found, multiple experts are needed to track down the root cause.
Many organisations try to keep their systems running by simply adding resources. Resources to manually check each device and line, resources to continually create updated tests as the environment changes, and resources to try to track down what’s actually going on when an issue is found.
Not surprisingly, continually adding IT resources is an unsustainable strategy. Instead, organisations should look to intelligent automation to improve operational efficiency and regulatory compliance.
If you are struggling to keep all the moving parts of your communications infrastructure up and running, Verint Automated Verification may be just the solution for you. Automated Verification is an intelligent automation solution that dramatically improves the efficiency of your IT resources by providing holistic end-to-end testing and monitoring.
Join us today at 2 p.m. ET for a Verint-hosted webinar called “Solving Top 5 IT Inefficiencies in the Contact Centre” where we’ll discuss the ways organisations can leverage intelligent automation solutions to boost IT efficiency. During this webinar, you will learn:
- How intelligent automation saves thousands of hours of manual work, driving both operational efficiency and compliance with industry regulations
- How proactive, holistic monitoring and testing lets you get a handle on what’s really happening in your contact centre, and
- How an automated, virtual subject matter expert expands your capacity and lets you build out your IT team without adding head count.