My last blog post, Extending WFM into the Back Office Is Easier with a WFM Center of Excellence (CoE), focused on how to evolve your back office to adopt a new, consistent way of working with workforce management (WFM), including processes, practices and technology. In this blog, I focus on maximizing the value of WFM by changing the way you work in a prescriptive manner.
So where do you start with WFM in the back office?
Successful organizations leverage a maturity path. They focus on introducing a few WFM capabilities and practices at a time, so the business area can consume the changes, operationalize them and generate results fast.