Halloween candy is filling grocery store shelves. “Pumpkin Spice” is returning to coffee shops everywhere. This can mean only one thing. “Open Enrollment” is just around the corner, and that means it will be busy season in healthcare industry contact centres.
Now is the good time to examine what you need to do to meet increased demand and improve customer engagement.
Maintain a “Big Picture” Approach
As channels and modes of communication continue to … Read More