Verint Intelligent Virtual Assistant Receives Top Customer Satisfaction Scores in New Report

MELVILLE, N.Y., Aug. 25, 2022 — Verint® (Nasdaq: VRNT), The Customer Engagement Company, today announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2022/2023 AI-Enabled Self-Service for the Enterprise Report – including a perfect 5.0 out of 5.0 in the Overall Vendor Satisfaction and Product Satisfaction categories.*

The report provides an in-depth analysis of the artificial intelligence (AI)-based solutions that are making valuable … Read More

Verint Solutions Address the Engagement Capacity Gap

Verint is one of the few top-tier contact center solution providers that invests in market research and analysis, as well as traditional research and development. Market research is helpful for identifying potential product improvements, but its greater value is in surfacing the underlying trends that drive innovation. Verint’s 2022 Engagement Capacity Gap Study involved interviews with more than 2,700 business leaders from around the world and across 10 industries.

CEO Dan Bodner has often spoken … Read More

Security and Fraud Protection Top List of Priorities for Banking Consumers in 2022

Bolstering Branch Support and New Financial Wellness Tools for Younger Consumers Also Cited as “Must Haves,” According to New Research from Verint

MELVILLE, N.Y., August 17, 2022 — Concerns about the security of their funds and protection against identity fraud are replacing “low or no fees” as key factors when choosing a new bank, with “security of personal information,” “fraud protection,” and “fraud alerts” among the top factors consumers consider, according to new research issued … Read More

Verint Intelligent Virtual Assistant Named a Leader in Opus Research Report

MELVILLE, N.Y., August 11, 2022 — Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced that the Verint Intelligent Virtual Assist (IVA) solution has received top scores and is a leader in the 2022 Decision Makers’ Guide to Enterprise Intelligent Assistants by Opus Research.*

In this report, Opus Research presents a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers bringing natural language processing, machine learning, artificial intelligence (AI) and analytics to support customer … Read More

Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users

Integration Supports Gathering Strategic Insights for All Engagement Channels and Achieving Total Quality and Compliance Across Interactions

MELVILLE, N.Y., DATE, 2022 —  Verint (Nasdaq: VRNT), The Customer Engagement Company, launched a new native integration as part of the Verint Cloud Platform for Zoom Meetings and Zoom Phone interactions with Verint Engagement Data Management (EDM) ‒ a unique, open solution to help build a multi-source data hub for customer interaction and experience data that is recorded … Read More