Do You Really Know Your Customers?

In our recent Verint Webinar featuring Forrester’s Brendan Witcher and Sur La Table’s Rachel Frederick, we heard a riveting exploration of why less than 1% of customers say they’re having excellent experiences.

Meanwhile, senior leadership seems to consistently say that they are delighting customers. Why is there a disconnect? Brendan thinks to answer this question, we need to ask another one: “Do we really understand our customers?”

While we will share some insight below on … Read More

Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”

Prestigious International Awards Program Honors Standout AI and Machine Learning Solutions

MELVILLE, N.Y., July 20, 2022 Verint® , The Customer Engagement Company, today announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the fifth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market.

Earning its fifth consecutive … Read More

The days of everyone going to an actual store to do their shopping are behind us.

Naturally, many people still shop in stores—however, recent Verint research shows Gen Z’s growing preference for digital-first shopping and the vital importance of digital experience. Even so, a Gen Z shopper may visit the store as part of their “click and collect” retail journey.

The store is here to stay, but its role has changed.

Today’s purchase journeys are complex and vary widely by generation. Second only to price, the digital experience is the biggest … Read More

Verint Survey Shows Gen Z’s Growing Preference for Digital-First Shopping and the Vital Importance of Digital Experience

The retail store is losing its luster for Generation Z (Gen Z) consumers. Fewer than 36 percent of consumers under 40 prefer to visit stores when interacting with retailers, compared to more than two-thirds of shoppers 57 and older, according to new research issued today by Verint , The Customer Engagement Company.

The report is based on the Verint Experience Index benchmark survey of consumer satisfaction with leading retailers. Understanding the shifting shopping habits of … Read More

Verint Launches Innovative Next-Generation Partner Program

Newly Designed Program Makes It Easier for Partners to Accelerate Growth and Differentiate in the Market

MELVILLE, N.Y., July 12, 2022 — Verint, The Customer Engagement Company, today announced its newly designed partner program. The innovative program provides new collaborative tools and program elements to make it easier and faster for partners to accelerate growth, expand portfolios and differentiate in the market

New Program Enhancements

  • New, personalized workshops ensure partners have everything needed to
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Ventana Research Names Verint Workforce Engagement a Leader in Agent Management Report

In this Value Index, Ventana Research evaluates the software in seven key categories that are weighted to reflect buyers’ needs based on the firm’s expertise and research. Five categories are product-experience related: Usability, Manageability, Reliability, Capability and Adaptability. In addition, Ventana Research considered two customer experience categories: Vendor Validation, and Total Cost of Ownership (TCO) and Return on Investment (ROI).

The research examines how agent management tools have changed and it assesses the vendors’ ability … Read More