Leading Multinational Financial Services Company Trusts Verint to Help It Transform to Better Serve Customers 

One of the most renowned names in the financial services industry provides financial innovations and solutions to help individuals, governments, and businesses realize their greatest potential. The company aimed to empower its global contact centre operation, with 10,000+ agents and supporting 67 languages, to respond to any customer interaction, regarding any case, through any channel, and in any call centre—no small task. 

The company began its transformation working from the inside out, initially deploying Verint … Read More

Subscribing to Fraud and Security Innovation

It’s a fact: The technology market moves in cycles. The purchase, deployment, and maintenance of security systems have been a traditional process in the past. You’ve selected the video system that works for your organization, and your systems integrator partner installs it and maintains it for a fee. 

This is how it’s always been, and little new has been offered to change the process. 

But times have changed. With the demand for cloud services and … Read More

Did You Hear? Verint Makes Big News at Last Week’s Engage 2022

Last week at Engage 2022, Verint made several announcements we want to make sure you saw.  Company executives kicked off the event by unveiling One WorkforceTM and Total QualityTM to help our customers meet today’s constantly evolving consumer demands and drive a consistent, high-quality customer experience.

Verint also announced the winners of the global customer and partner awards recognising their ongoing commitment to customer engagement success. And finally, the results of the State … Read More

Cut Call Authentication Costs and Handle Time with Verint Call Risk Scoring

It’s a delicate balance. On one hand, you need to keep your customers and their data—as well as your company’s own finances—secure. But when you authenticate your callers, you need a process that’s not a hassle for your customers, and isn’t adding costly handle time to your contact centre budget.  

Verint Da Vinci Call Risk Scoring Service is built with both your customers’ time, and your agents’ time, in mind. For years, this solution … Read More

Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots

Verint Cloud Platform Leverages AI, Analytics and Automation to Orchestrate Enterprise Resources for Improved Capacity, Flexibility and Agility  

Engage 2022, ORLANDO, Fla., June 14, 2022 — Customer engagement success is predicated on organisations embracing a channel-less mentality and a One Workforce approach to orchestrate the entire customer engagement workforce – both humans and bots – across the contact centre, back office and branch.

This is the vision set forward by Dan Bodner, CEO of … Read More

Verint Introduces Total Quality, New Quality Management Capabilities to Help Brands Close the Engagement Capacity Gap 

Total Quality Leverages Innovative AI and Automation to Drive Significant ROI While Reducing the Operational Effort to Manage Comprehensive Quality Programs  

Engage 2022, ORLANDO, Fla., June 14, 2022 —  Verint® (Nasdaq: VRNT), The Customer Engagement Company, today announced Verint Total Quality, a strategic, holistic approach to elevating quality across the enterprise, driving employee engagement, performance improvement, compliance adherence and an overall exceptional customer experience. The announcement was made during the … Read More

What’s New in Speech Analytics in 2022: Accurate, Complete, Impactful

Did you catch our recent webinar in partnership with Speech Technology? If not, don’t worry! We’ve got you covered. Click here to access the on-demand edition of this exciting event.

During this webinar, Daniel Ziv, Vice President of Speech and Text Analytics at Verint, highlights new capabilities that organisations should consider adopting in their speech analytics program. Below you’ll find 3 key takeaways from this webinar on how to modernise your speech analytics efforts.… Read More

It’s Still a Jungle Out There—Beating the Competition to the Best Talent

Yes, the “Great Resignation” (or “Great Realignment,” “Great Reassessment,” etc.) continues—creating unprecedented competition for top talent—particularly for contact centres, where staffing has been a perennial challenge.

Though the last few years has seen record numbers of people leaving the workforce, the vast majority are not leaving permanently. Rather, they are using this time to re-evaluate their career paths and explore opportunities that will offer them improved work-life balance and job satisfaction.

In fact, according to … Read More

It’s Here: The Solution You’ve Been Waiting For

We have some exciting news to share with you about our commitment to helping you modernize your bank’s fraud and security programs while optimizing your budget. 

Introducing Verint Edge VMS-as-a-Service. The introduction of this new offering lowers your total cost of ownership and enhances the value of your investment in Verint technologies. Instead of purchasing your equipment upfront, you can now pay over time to ease the budgeting process. Edge VMS-as-a-Service includes all the proven … Read More