Press Release: Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight

Strategic Partnership and Advanced Integration Addresses Complex Compliance Requirements and Distributed Workforce Challenges

MELVILLE, N.Y., May 25, 2022 – Verint® (Nasdaq: VRNT), The Customer Engagement Companyä, today announced a strategic partnership and technology integration with Intelligent Voice Limited, a leading specialist in voice and analysis solutions, that enables financial and trading organizations to improve compliance oversight with profiling data captured by Verint Financial Compliance solutions.

The new, integrated solution, Verint Financial … Read More

Powering Compliant Zoom Communications in Regulated Businesses (Webinar)

The COVID-19 pandemic has accelerated the expansion of hybrid working models. Unified communication (UC) and collaboration tools – such as Zoom – now play an increasingly vital role in enabling your employees and customers to interact with each other quickly and effortlessly. 

In this new work environment, Zoom is one of the fastest-growing digital communication platforms.

During 2020 alone, Zoom’s business customer base grew by more than 470%1, and in 2021 Zoom Phone … Read More

With Its Da Vinci-Powered Cloud Platform, Verint Runs Wide Open

Did you know that just 60% of the world’s railroads run on standard gauge tracks? The other 40% do not. Passengers may have to change trains when they cross international borders. Standards matter.

The most important standards decision to impact the contact centre and telecommunications occurred in 1968. The Federal Communications Commission (FCC) ruled that a device that permitted landline calls to be patched through to a two-way radio system through an acoustic connection did … Read More

Contact Centre Pipeline: Closing the Engagement Capacity Gap in 2022

Chances are high that you still find it challenging to support winning customer experiences—perhaps now more than ever.

You’ve dealt with the dramatic, life-altering effects of the COVID-19 pandemic—and now your organization looks ahead to see a future of constant change and continued challenges in engaging with customers.

Like you, beyond reorienting operations and building a sustainable remote workforce, businesses face new difficulties, including widespread disruption in the global supply chain and significant staffing shortages … Read More

GNC Meets Customers’ Digital Needs and Finds Opportunity in a Crisis

GNC started with a simple storefront in Pittsburgh, Pennsylvania, in 1935. Now, with more than 4,800 locations in the U.S. and Canada, GNC has become a global wellness brand that prides itself on meeting the growing and fast-changing needs of its customers. Like many other retail businesses at the onset of COVID-19 about two years ago, GNC experienced sudden declines in store traffic and was hampered by having to shift customer service representatives to remote … Read More