Verint Announces Engage Customer Engagement Conference Line up for 2022 featuring Culinary Innovator José Andrés as Keynote Speaker

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Leading Brands to Speak on Cultivating Enduring Customer Relationships. Prominent Industry Analysts and Verint Executives Headline Three-Day Premier Customer Engagement Industry Event

During the three-day, live premier event participants can attend more than 70 sessions, where leading industry analysts, representatives from major brands, partners and Verint solution experts will present in-depth content, share insights and highlight best practices in customer engagement.

The year’s conference features José Andrés as the keynote speaker. Named one of Time … Read More

Customers Give Verint a Top Score in Overall Vendor Satisfaction for Workforce Management for Fourth Consecutive Year

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Verint Received the Most Top Customer Satisfaction Scores for All Vendors and Ratings Categories

MELVILLE, N.Y., April 26, 2022 — Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2022/2023 Workforce Management for the Enterprise Report*—including a perfect 5.0 out of 5.0 in the “Overall Vendor Satisfaction” category for the fourth consecutive year.

The latest report … Read More

Puzzled by the Missing Pieces?

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Have you ever spent hours putting together a jigsaw puzzle, only to discover that there are some missing pieces and realizing you’ll never be able to complete the whole picture?  Well, that’s basically what it’s like when you don’t have a unified view of each customer engagement.

As the number of interactions grows, customers are weighing every experience they have with your organization. And, of course, you want each of these interactions to be as … Read More

Verint Intelligent Virtual Assistant (IVA) Named a Winner in the “Intelligent Agent” Category of AI Excellence Awards Program

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Verint is pleased to share that Verint Intelligent Virtual Assistant was recently named a product winner by the Business Intelligence Group in the “Intelligent Agent” category for the AI Excellence Awards Program. This awards program recognizes the organizations, products and people who bring Artificial Intelligence (AI) to life and apply it to solve real problems.

“Artificial Intelligence is now playing a major role in our lives as the technology expands,” said Maria Jimenez, chief nominations … Read More

Did You Hear? Verint Announces Compliance Recording for Zoom, Streamlining Compliance Review and Analysis for Regulated Industries

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New Integration Combines Verint Compliance Recording with Zoom Phone and Zoom Meetings

Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced the availability of its new compliance recording integration with Zoom. This integration will help heavily regulated businesses centrally capture, retain, analyse, and retrieve communications from Zoom Phone and Zoom Meetings scenarios – including voice calling, video meetings, and screen sharing. Verint’s Compliance Recording native integration with Zoom helps organizations leverage the … Read More

The Harel Group Improves Customer Satisfaction and Reduces Churn with Verint Workforce Engagement Technology

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Harel Group uses Verint to improve customer satisfaction and loyalty

Opportunity

As Israel’s largest insurance and finance group, Harel Group has 1,900 agents spread across six locations. Given the company’s breadth of products, including health insurance, life and non-life insurance, pension funds, mutual funds, and more, the company’s contact centre handles inquiries spanning every stage of the product lifecycle. From providing information and generating sales leads, to assisting with claims and payments, to helping customers … Read More

Verint Announces Compliance Recording for Zoom, Streamlining Compliance Review and Analysis for Regulated Industries

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New Integration Combines Verint Compliance Recording with Zoom Phone and Zoom Meetings

MELVILLE, N.Y., April 11, 2022 — Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced the availability of its new compliance recording integration with Zoom. This integration will help heavily regulated businesses centrally capture, retain, analyze, and retrieve communications from Zoom Phone and Zoom Meetings scenarios – including voice calling, video meetings, and screen sharing. Verint’s Compliance Recording native integration … Read More

Why Colleges and Universities Need a Private Online Community

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As long as they’ve existed around the world, colleges and universities have served not only as places of learning and innovation, but also as an experiment in building a community.

Of course, many of these schools have expansive, well-groomed campuses that bring together students from diverse backgrounds to create a literal community that operates as a microcosm of society at large. But now more than ever, that sense of community extends far beyond the physical … Read More