USAA Earns Top Ranking with Allstate, American Family Insurance, GEICO, and State Farm among the Top Five in Verint Experience Index Report

Allstate, American Family Insurance, GEICO, State Farm and USAA earned top rankings in customer satisfaction, according to new research released by Verint, The Customer Engagement Company, which evaluates the top 15 U.S. property and casualty insurers.

The Verint Experience Index: Property and Casualty Insurance 2021 report, surveyed insurance customers in August 2021. USAA ranked first with a customer satisfaction (CSAT) score of 83.7. State Farm came in second with 81.7, while Allstate … Read More

Public Sector Customer Experience: A New Executive Order Puts People at the Centre of Government

You may have heard that President Biden signed an executive order on December 13, 2021, to transform federal customer experience (CX) and service delivery as a way to rebuild trust in government.

“The federal government must design and deliver services in a manner that people of all abilities can navigate. We must use technology to modernise government and implement services that are simple to use, accessible, equitable, protective, transparent, and responsive for all people of … Read More