Is Your Customer Engagement Data Done Right?

The world is digitally transforming, and the pandemic has only accelerated the pace of that transformation. The number of channels and communication modes used for customer engagement has exploded. With that, so has the volume of interactions and associated data.

At the same time, customer expectations are skyrocketing. Consumers demand personalised experiences across the entire customer journey. So being able to tap into your treasure-trove of customer engagement data has never been more important!

Experience suggests … Read More

Verint Embraces Social Messaging by Acquiring Conversocial

Verint took an important step in cementing its position as “The Customer Engagement Company” when it recently acquired Conversocial, a fast-growing company that facilitates interactions between businesses and customers via private messaging channels.

Verint now offers three categories of related solutions: Digital-First Engagement, Workforce Engagement, and Experience Management. The Digital-First Engagement group provides businesses with everything they need to meet and exceed the expectations of today’s digital-first enterprise. These include conversational AI, knowledge management, and … Read More

Compliance for Financial Institutions Beyond 2022

Key insights from Verint’s roundtable event

In the face of exploding customer touchpoints and an ever-expanding number of digital engagement channels, financial firms in Asia are faced with significant challenges as they endeavour to stay compliant with fast-changing regulations while ensuring they continue to deliver seamless omnichannel user experiences. “I think the financial challenges and compliance challenges have grown exponentially over the past year in the face of digital transformation,” says Philip Fry, a 35-year … Read More

Verint Introduces New Market-Leading AI Innovation to Further Expand Real-time Agent Assist Capabilities

Latest Enhancements to Verint Cloud Platform also Include Highly Accurate Transcription Engine Built on Advanced Deep Neural Network Models and Expanded Capabilities for its Engagement Data Management Solution

Verint announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment analysis and new work assist functionality in the Verint Customer Engagement Cloud Platform.

The new functionality, powered by Verint Da VinciAI and Analytics, helps organisations connect with customers on a more … Read More

See how BMW, AGL Energy and Fidelity International made the most out of knowledge management and how it impacted them

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Did You Hear? Verint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards

Verint was recently recognised as a leader in two award categories presented by CUSTOMER magazine and TMC, a global, integrated media company.

The company won the 2021 CUSTOMER Product of the Year Award (CUSTOMER magazine): Now a five-time category winner, the Verint Customer Engagement Cloud Platform has been recognised for excellence in supporting and improving customer experience transformation and driving greater return on investment (ROI) across the enterprise.

Verint also won the 2021 CRM Excellence … Read More

Verint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards

Verint Customer Engagement and Workforce Management Honoured for Advancing the Contact Centre, CRM Industry, and Driving CX Transformation

Verint announced it has been recognised as a leader in multiple award categories* presented by CUSTOMER magazine and TMC, a global, integrated media company.

Verint is the recipient of the following accolades:

2021 Product of the Year Award: Now a five-time category winner, Verint Customer Engagement Cloud Platform has been recognised for excellence in supporting and … Read More

Your Customers Deserve an Online Community—Not an Algorithm

Providing service where and when your customers need help is a must in today’s digital-first world. When your customers are looking for your help in social channels, you need to meet them there, too.

Social media has long been a place for companies—from the smallest mom-and-pop operations to the Fortune 100—to engage with customers, provide information, and allow them to interact with other fans of the brand.

The problem, however, is that many brands are … Read More