Differentiation between Edge and Cloud-Based Analytics

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Big data analytics continues to be a key factor advancing innovations within security and surveillance platforms for financial institutions. A prominent discussion in the market today centres on video analytics and implementations for the “edge” or the “cloud.”

Cloud-based analytics is the use of remote public or private computing resources (aka the “cloud”) to analyse data on demand, and edge-based analytics is the application of video data analytics that is processed within a camera (IoT … Read More

The Total Economic Impact of Verint Customer Engagement Solutions

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We’ve been discussing the Engagement Capacity Gap for some months now. This is the gap between the exploding volume of customer interactions and communication channels—and the resources available to meet them. If you haven’t already, check out this quick video, or download the full Engagement Capacity Gap study.

We have always believed our Verint Customer Engagement solutions could help close this gap, and now we have proof! 

Verint commissioned Forrester Consulting to conduct an … Read More

Interaction Insights: Drive Organisational Agility

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By Daniel Ziv

Thank you to Ray LeBlanc for his help with this blog.

The last year has seen unprecedented change in the customer service industry.

… Read More

Succeeding with your Conversational AI/ Chatbot Implementation – Part 1

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Conversational AI/ Chatbots/ Intelligent Virtual Assistants, no matter what you call them, have become common occurrences these days. It’s hard to come across a famous brand that doesn’t have one. Still, the number of chatbots that are failing to achieve business outcomes are on the rise. In an APAC study, Coleman Parkes found that almost 50% of the respondents were frustrated with chatbots and live chats. The failed implementations give the overall technology a … Read More

Verint Named a Market Leader in Opus Research Conversational Intelligence Intelliview Report

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Verint Earns Top Marks for Broadest Solution Set, Status as Most Used Conversational
Platform and Open Flexible Platform Supporting Digital and Cloud Transformation

Verint announced that Opus Research has named Verint’s artificial intelligence (AI) and analytics solutions the overall market leader in Conversational Intelligence out of a field of 11 vendors evaluated in its new Opus Research Conversational Intelligence Intelliview Report. Opus also named Verint a leader for top Features and Technology, and Integration … Read More

Verint Community 12: The New Version of Verint’s Market-leading Online Community Has Arrived

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Online communities have never been more necessary than they are right now. Customers are buying online more than ever and are looking for a place to communicate about a company’s products and services—as well as a place to self-serve during and after their purchase. And that same company’s own employees are looking for a platform to discuss projects, publish articles, and find important information about their organisation’s operations.

This is why Verint recently released Verint … Read More

Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement

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Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities

Verint announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-leading conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice.

The acquisition will expand Verint’s robust support for digital customer engagement with connections … Read More

Engage21 On-Demand: Explore Self Service for 2021 and Beyond

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Self-service is a hot topic in 2021! From chatbots to AI, machine learning, knowledge management and more, self-service is influencing the way customers interact with businesses. Through multiple communication channels such as virtual assistants, chat, and surveys, you can understand customer and employee questions—and respond quickly and effectively with self-service. And if you don’t know by now, self-service solutions are essential to elevating the customer experience and improving operational efficiency.  

We recently highlighted some … Read More

Why enterprises need to operationalise Conversational AI across their entire business

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For years, we saw conversational artificial intelligence discussed as a novelty. It was a nascent, untested technology that, at best, could be used for narrow use cases—and only in certain industries.

As we all know, that’s changed.

Conversational AI is hardly a luxury these days, nor does it only power simple, limited chatbot solutions. It’s no longer a technology meant for limited aspects of their organisation.

Rather, they’ve discovered the importance of operationalising AI across … Read More