Future of Work: The Post-COVID Contact Centre Will Rely on Automation More than Ever
The world of the contact centre—like everything else—has changed dramatically over the last year+. The shift to primarily working from home has been well-documented. We are getting closer to emerging from COVID restrictions and getting back to “normal.”
But the question now is: what is normal when it comes to the contact centre?
Verint recently conducted some global research to find … Read More