Why 2021 Is the Year to Close the Engagement Capacity Gap

We are experiencing a once-in-a-lifetime opportunity to reimagine the customer environment. The capacity gap is an opportunity to reimagine the way you deliver service and relate to customers, and to do it on their terms. 

Brands today are challenged by dozens of engagement channels, many diverse customer journeys, millions of consumers of interactions – all handled within the same team and resources. This creates an Engagement Capacity Gap.

The Engagement Capacity Gap is the difference … Read More

Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations

Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction

Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability

Verint today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants report.1 Kisaco Research placed Verint at … Read More

Did You Hear? Verint Announces Key Findings of New Customer Engagement Global Research

Yesterday Verint announced new research that shows only half of organisations worldwide say they are well prepared to support customer engagement priorities moving forward.

On the heels of massive digital disruption and now, a year into the global pandemic, 82 percent of respondents also shared that the challenges of managing customer engagement will only increase in 2021.

Moreover, only 54 percent of leaders consider their organisations well prepared to enable a remote workforce to effectively … Read More

Verint Is Now a Pure-Play Customer Engagement Leader

It’s a big day! 1 February 2021 was “day one,” when we announced a major milestone for the Verint brand. We are now a pure-play customer engagement leader—and we’re excited! Read more about it.

As of 1 February 2021, Verint is now solely focused on helping the world’s most iconic brands build enduring consumer relationships at an unprecedented speed and scale. Customer Engagement is the heartbeat of global brands—every day we help our customers … Read More

In conversation with Ryan Hollenbeck

In Conversation With . . . Ryan Hollenbeck and Audrey William

In this the first episode of 2021 Martyn hands the baton over to guest host Audrey William, Principal Advisor at Ecosystm, for an in-depth conversation with our own Ryan Hollenbeck, Senior Vice President Global Marketing at Verint. Audrey and Ryan discuss the changing market conditions post 2020 and the impacts Covid-19 had on the industry. Ryan reveals that despite the disruption of last year, he has at least one happy memory from 2020 when he … Read More

Verint Celebrates ‘Day One’ as a Company Focused on Enabling Brands to Achieve Boundless Customer Engagement Following Completion of Cognyte Software Spin-Off

Customer Engagement Cloud Platform Connects Work, Data and Experiences Across the Enterprise

Verint today announced that it has completed the spin-off of Cognyte Software Ltd. The milestone marks the start of Verint’s journey as a pure-play customer engagement vendor with an exclusive focus and extensive resources – including over 4,500 professionals worldwide – dedicated to helping organizations provide Boundless Customer Engagement.

Cognyte will begin “regular way” trading on NASDAQ on February 2, 2021, … Read More