Realigning the Bank Branch for the New Normal with Analytics
COVID-19 has caused significant constraints on the bank branch channel with temporary closures and service limits—while moving nearly half of the branch interactions to digital channels and contact centers.
These developments present banking leaders with new risks and strategic challenges for realigning branch delivery and resources.
A recent survey of Kiran Analytics, Verint’s branch business unit, customers representing nearly 40,000 branches showed widely varied responses to the pandemic.
And when asked about how … Read More