Singapore CX State of Play

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Singapore is one of Asia’s most digitally advanced nations – according to the Economic Intelligence Unit (EIU), the Lion City has topped the Asian Digital Transformation Index for the second time this year. This is attributable to the widespread availability of reliable, fast and affordable digital connectivity, and the advanced digital skills seen across the workforce.

It is against this backdrop that Verint has conduct a comprehensive global research study canvassing the views of more … Read More

Australia CX State of Play

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Australia appears to be losing momentum against other countries in the Asia Pacific region in terms of its digital advancement. According to the Digital Evolution Index, Australia has been identified as a “Stall Out” country – otherwise known as countries that are losing momentum in the digital economy. While Australia has achieved a high level of digital development in the past, more recently there appears to be a slowing in this digital uptake.

It is … Read More

Hong Kong CX State of Play

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Hong Kong is emerging as a digitally sophisticated nation being named by The Digital Evolution Index, the third most advanced digital economy in APAC, and the ninth in the world. The country was named as one of just 10 digital elites, characterized by high levels of digital development and a fast rate of digital evolution.

It is against this backdrop that Verint has conduct a comprehensive global research study canvassing the views of more than … Read More

Vivat Elevates CX and NPS while Optimising Costs with Verint Knowledge Management

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The company’s goal is to become the most digital insurer in the Netherlands — its 300 contact centre agents handle more than 1.2 million customer contacts each year. While these conversations are mostly via telephone, there is an increasing demand for chat.

Vivat deployed Verint Knowledge Management to help its agents gain easier access to information, elevate the customer experience, increase its Net Promoter Score, and optimize costs.

Watch the customer story video.… Read More