3 Ways to Get Speech Transcription Accuracy Right

However, background noise, hold messaging, cross-talk, poor audio quality, multiple speakers, accents, and more can make accurately transcribing a contact centre conversation a challenge.

Despite this challenge, the business-critical uses of speech transcripts make highly accurate transcripts even more critical. So, how is accuracy actually determined? Even measuring accuracy can be a complex issue, with various measures to consider.

This blog provides an overview of ways to measure transcription accuracy, and how they can be … Read More

The Age of Human – Machine Harmony

This report looks at our current business landscape in relation to the unique position of Singapore as a hub of AI-driven innovation.

The Age of Human-Machine Harmony uncovers local insights into consumer wants, demands and concerns in this digital age – and how tomorrow’s delivery of superior customer experience is rapidly changing in the wake of today’s transformational technologies.

You can view the report here.Read More