Verint APAC Engage Index 2018-19

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In 2017 Verint launched its inaugural Engage Index which provided the market with first-hand insights on how the customer experience (CX) interlinks with employee engagement, technology and innovation, which in turn drives business growth, profit and performance.

In 2018, Engage went ‘on the road’ and toured the region, from Singapore to Shanghai, Sydney and Auckland, to speak with leaders of global brands active in the customer service space. We spoke to them on the future … Read More

One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

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In 2017 Verint launched its inaugural Engage Index which provided the market with first-hand insights on how the customer experience (CX) interlinks with employee engagement, technology and innovation, which in turn drives business growth, profit and performance.

In 2018, Engage went ‘on the road’ and toured the region, from Singapore to Shanghai, Sydney and Auckland, to speak with leaders of global brands active in the customer service space. We spoke to them on the future … Read More

News Uses for Speech Analytics and Optimising Customer Experience in Banks

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New Uses for Speech Analytics

SpeechTech Roundtable Webinar; February 14

Verint’s Carmit DiAndrea, vice president, portfolio market strategy, voice of the customer, will participate in a SpeechTech roundtable webinar called “New Uses for Speech Analytics,” on February 14 at 2 p.m. ET. Artificial intelligence and machine learning are transforming many industries and technologies — speech analytics included. Join us to explore how speech analytics can help you enhance the customer experience, as well as:

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