Customer communities and the self service revolution
Many important aspects of the global contact center industry are slowly but surely changing. While some of these changes are proving to be quite subtle, others will essentially revolutionize what we accept today as an efficient and memorable customer experience. One of the solutions leading the industry revolution in the field of customer self-service is the customer community.
The customer on-line community is not a new concept, but it is evolving to take on a … Read More