CX Insights: 2 Minutes with Manish

Manish Shah, VP of Verint Southeast Asia, shares some of his top CX insights ahead of Singapore’s Verint Engage on Wednesday this week;

What is the one key trend that will change the way we view Customer Experience for the years to come?

In 2018, we released a large-scale study of more than 36,000 consumers across 18 countries that challenges all of us to think about how we can deliver a customer experience that will … Read More

Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honours

Sydney, Australia, August 21, 2018 — Verint® Systems Inc.  The Customer Engagement Company, recently announced it leadership in customer engagement automation continues with two top industry honours for its Intelligent Self-Service portfolio:

  • “Best Overall AI Solution” award from AI Breakthrough, an independent organisation that recognises the top companies, technologies and products in the global artificial intelligence (AI) market today
  • “NextGen Innovation of the Year” award from Customer Contact Week (CCW),
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3 ways to boost call centre efficiency with speech analytics

Speech analytics solutions have helped users tackle a number of contact centre business challenges over the years, including cost containment, risk mitigation, more streamlined customer experiences, and the identification of process and product gaps.

New advances such as automation, artificial intelligence, and machine learning are helping organisations leverage their speech analytics solutions even further.

Let’s look at how speech analytics can give even more power to these three solutions.

Automate Quality Management with Speech

Quality … Read More

What can knowledge management do for you?

Paul Stockford, Chief Analyst, Saddletree Research, recently sat down with Verint’s Kelly Koelliker, director, content marketing, to discuss knowledge management, the advantages it brings to the table for customers and employees—and how it can empower today’s organisations to move forward.

Click here for “Getting Smart about Knowledge Management.”… Read More